Clinical Science Liaison - Jacksonville, FL
Posted on: November 22, 2021
Customer Engagement Model
Otsuka America Pharmaceutical, Inc. has launched a new customer
engagement approach designed to better deliver on patient,
caregiver, and HCP needs in an evolving healthcare environment. The
new model is built around where patients get their care-locally,
with the intent to better serve patients, caregivers, and
healthcare providers, delivering a higher quality experience that
ultimately is focused on improving patient care.
The local "ecosystem approach" creates a unified focus among
account management, medical, patient access and market access to
engage local healthcare systems and identify opportunities to
improve the patient experience. Through this matrix model,
customers will now experience more coordinated and seamless care
with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science
Associates (HSA) will engage HCPs through a variety of in-person,
virtual and digital tools, offering expanded expertise regarding
products and the approved conditions they treat. Otsuka's Clinical
& Scientific Liaison (CSL ) will provide deep clinical expertise
on-demand and will engage healthcare providers to offer
personalized education on disease state, thought leadership and
real-world evidence. A Patient Education Liaison (PEL) works to
inform, educate, and enhance the experience of patients throughout
their care continuum.
The HSAs are led by Ecosystem Leads and grouped into regional
areas. Ecosystem Leads are led by Regional Leads with significant
autonomy to assess unique market priorities and customize decisions
that reflect local customer needs. In the future, Otsuka will also
be shifting to a team-based approach to drive customer engagement
quality, accountability, and cohesion around patients and
healthcare providers. Ultimately, it is all about putting customers
at the center of everything they do.
Position Overview - Clinical & Scientific Liaison (Senior
As an integral member of the ecosystem team for Otsuka's new
ecosystem-based customer engagement model, the Clinical &
Scientific Liaison (CSL), Sr Mgr contributes to the development of
the ecosystem strategic business plan and identifies key
stakeholders that are vital to the ecosystem.
The Clinical & Scientific Liaison (CSL) is a credible partner
responsible for providing clinical, scientific and health economic
information related to disease states and the appropriate
utilization of approved Otsuka products within an ecosystem. This
field-based position will engage with Key Influencers (KIs), Local
Practice Leaders (LPLs), healthcare providers, and patients' groups
within their ecosystem, to further patient outcomes aligned with
the overarching objectives of Otsuka. In collaboration with their
ecosystem partners, CSLs contribute to the customization of the
region business strategy to meet local ecosystem needs and are
responsible for the medical and educational requirements of their
customers. In addition, CSLs may be responsible for covering
multiple products within a therapeutic area, as well as engaging in
broad clinical and scientific discussions that impact patient care,
resulting in rich customer insights shared within the
Key Activities and Responsibilities
- As part of the ecosystem team contributes a clinical and
scientific perspective to the local execution plan that addresses
ecosystem, and customer challenges, issues, and opportunities, to
bring about improved patient care and outcomes. This extends to
include coordination around execution of field activities.
- Build, cultivate, and leverage external relationships with key
scientific and medical customers and organizations within their
ecosystem to ensure strong understanding of evolving healthcare
trends, disease state, Otsuka products, systems, and services
across the ecosystem landscape, including KIs, LPLs, Key Decision
Makers (KDMs) and Patient Advocacy.
- Maintain a comprehensive understanding of the ecosystem to
ensure alignment with Otsuka's patient-centric strategy and
priorities, including provision and delivery of optimal patient
- To be a credible source of evidence-based information that
demonstrates the value of Otsuka and its products from the
clinical, economic, and humanistic standpoint and works in
partnership with providers, payers, and other key stakeholders to
apply practical real-world solutions to improve patient
- Build and cultivate important internal working relationships
across the matrix team to ensure an enterprise approach when
working with customers. Be accountable to regional Field Medical
Affairs leadership to shape and execute on local medical strategies
within planned timelines.
- Actively contribute to planning, content development, and
dissemination of disease state information to customers in the
field on a regular basis using the remote customer engagement
- Disseminate disease state and healthcare landscape information
to customers in the field on a regular basis utilizing remote
customer engagement platform.
- Responsible for delivering the training and evaluation of
promotional and disease state speakers.
- Serve as part of Otsuka's internal speaker bureau in support of
product educational needs across the ecosystem.
- Collect and submit medical insights that drive decision making
and prioritization of evidence generation efforts and healthcare
solutions, including sharing at the local ecosystem level.
- Assist with Otsuka's clinical trials program, including
registrational, post-marketing and Investigator-Sponsored Trials
(ISTs), health economic outcomes research, other specific medical
collaborations; provide clinical expertise and feedback regarding
operational management of clinical trials to ensure optimal site
selection and performance.
- Support other areas of the organization including Safety &
Pharmacovigilance for investigation of safety-related issues, Sales
Training medical education on an ongoing basis including new hire
and POAs, and the Field Medical Center of Excellence for mentoring
and sharing of best practices. Qualifications
- Advanced degree in Pharmacy, Medicine, Biological Sciences,
Health Services Research or Public Health, (PharmD., M.D., PhD. or
D.Ph.) is required.
- Relevant therapeutic area knowledge is required.
- Understanding of the interconnectivity of health systems,
overall delivery of patient care and experience working with
healthcare professionals and other decision makers.
- Minimum of 3-5 years related work experience (clinical, health
system or industry)
- Outstanding business acumen; knows the industry, Otsuka's
business model and value proposition, key competitors, and other
marketplace factors/dynamics. Able to identify solutions with the
overall goal of improved patient outcomes.
- Excellent communication and collaboration skills; exhibits
professional maturity, confidence, and competence. Strong conflict
resolution skills: proven ability to achieve conflict resolution
effectively and quickly with affected parties and work in a
- Knows how to summarize and communicate complex information and
business objectives in a concise and effective way during
presentations and other interactions.
- Understanding of industry legal, regulatory, and compliance
- Ability to work in an ambiguous environment undergoing
- Demonstrates behaviors aligned with the Otsuka Corporate Brand
including Perseverance, Unconventional Thinking, and Humility.
- Business travel, by air or car, up to 70% of time depending
upon size of ecosystem.
- Preferred living location is key city in ecosystem.Come
discover more about Otsuka and our benefit offerings; .
Disclaimer: This job description is intended to describe the
general nature and level of the work being performed by the people
assigned to this position. It is not intended to include every job
duty and responsibility specific to the position. Otsuka reserves
the right to amend and change responsibilities to meet business and
organizational needs as necessary. Otsuka is an equal opportunity
employer. All qualified applicants are encouraged to apply and will
receive consideration for employment without regard to their
protected veteran or disabled status, or any protected status.
Statement Regarding Job Recruiting Fraud Scams
Job postings, job offers, or introductions to enter into a business
relationship with Otsuka through a third-party vendor may be
unauthorized. Avoid being the subject of a scam by dealing only
directly with Otsuka through its official Otsuka Career website .
Any authorized third-party vendor job boards should redirect any
inquiry to this Otsuka Career website.
Keywords: Otsuka, Jacksonville , Clinical Science Liaison - Jacksonville, FL, Healthcare , Jacksonville, Florida
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