Physician Liaison/Pharmacy Technician ($2,000 Sign-On Bonus Included)

Company: Injury Scripts
Location: Jacksonville
Posted on: June 24, 2022

Job Description:

JOB SUMMARYThis position is responsible for communication with providers to obtain compounded formula approvals. This employee establishes a professional and customer focused rapport with each provider's office to ensure their questions are appropriately addressed. The primary focus of this role is superior customer excellence with all customers, external and internal. ESSENTIAL DUTIES & RESPONSIBILITIES

• Place outbound calls to providers regarding the patient's medication
• Maintain positive relationships and effective call times with providers
• Working closely with the Sales Representatives to maintain relationships with providers
• Contacting providers within assigned areas to create new positive relationships
• Support the billing department by passing the maximum number of baskets to the Sr. Claims Processor to be billed same day
• Ensure all assigned orders are called on the same day they are received in Provider Relations
• All baskets are to follow the appropriate number of calls based on the Provider Relations procedures
• Ensure that baskets remain organized within the workspace
• Verify patient demographic information including date of birth, allergies, and phone number
• Answering any questions providers may have regarding the medication change
• Input all information related to the call into the patient profile and InjuryScripts Tracker to ensure all notes are accurate and complete
• Comply with recordkeeping requirements as determined by management
• Place outbound calls to doctors to retrieve missing patient information needed for completion of new prescriptions
• Complete Quality Related Event (QRE) form as necessary based on patient feedback
• Make the determination when a call needs to be escalated to the Team Leader or Manager of the department
• Follow-up with patients, doctors' offices, marketing and sales representatives as necessary
• Follow-up internally with other departments as necessary to resolve patient related matters
• Follow up with patients, doctors' offices, pharmacists when necessary
• Ensure that baskets and work space remains organized
• Monitors prescription time spent in the Provider Relations Department and makes adjustments accordingly to support customer service excellence
• Uphold superior customer service excellence and public relations; provide premier customer service and interaction
• Ensure customer satisfaction, maintain positive working relationships with internal co-workers
• Maintain a strong sense of focus to the task at hand and keep distractions to a minimum, this includes non-tolerance of personal cell phone usage during work time
• Consistent attendance and promptness, ready to work at the start of their schedule shift
• Maintains a focus on the Company Mission Statement and upholds its directive when performing daily work
• Perform other related duties as required and assignedEducation & Experience:
  • High school diploma or GED required
  • Associate's Degree preferred
  • 1-3 years prior experience with customer/patients relations is preferred
  • Must be registered with the Florida State Board of Pharmacy

Keywords: Injury Scripts, Jacksonville , Physician Liaison/Pharmacy Technician ($2,000 Sign-On Bonus Included), Healthcare , Jacksonville, Florida