Mental Health Support Specialist
Company: Wounded Warrior Project
Posted on: January 27, 2023
Great benefits. Competitive pay. We know these are some of the
things people look for in a job.But if you're the kind of person
who also cares about making an impact and serving our nation's
wounded warriors and their families, then you're exactly the kind
of person we're looking for. When you join Wounded Warrior Project,
you're committing to making a difference. We make a commitment to
you too - helping you to find that spark, ignite your passion to
serve, and embark on a career with meaning and purpose.At Wounded
Warrior Project we recognize our mission cannot be accomplished
without our talented teammates, which is why we're proud to offer
benefits such as:
- A flexible hybrid work schedule (3 days in office, 2 days' work
- Full medical, dental and vision coverage for both teammates AND
- Competitive pay and performance incentives
- A fun, mission focused and collaborative team environmentA
mission that matters is just the beginning, so if you're ready to
get started, we're ready for you.The Wounded Warrior Project (WWP)
Talk Specialist provides telephonic, short-term, goal-focused,
non-clinical emotional support to wounded service members dealing
with invisible injuries, and their caregivers and families, to
improve their resilience and psychological well-being. The WWP Talk
Specialist manages a weekly caseload of 40-50 participants,
providing emotional support, goal-setting assistance, education,
evaluating needs, and coordinating referrals to WWP programs and
community mental health resources.
DUTIES & RESPONSIBILITIES
- Provide nonclinical telephonic emotional support, goal-setting
assistance, and education to wounded service members, their
caregivers, and their families participating in the WWP Talk
- Serve as subject matter expert on post-traumatic stress
disorder (PTSD) and other significant mental health
- Independently manage weekly caseload of 45-50 participants and
determine appropriateness of participants in the program and next
steps Evaluate Talk participant's needs and refer Talk participants
to appropriate WWP programs and community mental health
- Input data and update relevant WWP electronic tracking systems,
specifically for the Warrior/Family Support Members (FSMs) (e.g.,
Salesforce as it relates to the case) Ensure case documentation and
data are maintained accurately, timely, and appropriately within
WWP internal databases.
- Establish effective working relationships and work
collaboratively with WWP teammates to provide innovative ways to
serve our population with the goal of increasing quality of life
- Participate in on-going development and training to keep
current with Talk program requirements and maintain current
knowledge of relevant mental health best practices.
- Provide instruction, guidance, and monitor the progress of
warrior's and family support member's SMART goals.
- Complete crisis calls including suicide prevention and
high-risk situations, empowering warriors for lasting recovery by
mitigating the challenges that precipitated the crisis while
removing barriers to care to enable the warrior to receive needed
- Manage multiple tasks, assignments and functions, meeting
deadlines and deliverables with usage of metrics to meet key
- Share internal and external resources based on participant's
needs (example: counseling, financial resources, local
organizations in their communities, etc.).
- Serves as subject matter experts and resource in the planning,
coordination, and facilitation of virtual group sessions.
- Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
- Demonstrated understanding of psychological and mental health
- Experience working with trauma.
- Demonstrated understanding of military and veteran issues and
the emotional impact of combat, e.g., traumatic brain injury (TBI),
post-traumatic stress disorder (PTSD), and combat stress.
- Ability to respond to sensitive matters with discernment and
- Demonstrated emotional intelligence and exceptional
- Ability to interact effectively with diverse individuals and
build strong working relationships telephonically.
- Demonstrated ability to establish credibility, be decisive,
influence others, and influence change.
- Demonstrated understanding of Wounded Warrior Project and its
mission, values, programs, and services, and the impact of these
programs and services on wounded warriors and their families.
- Demonstrated understanding of professional relationship
management and collaboration with internal and external
- Strong written and verbal communication skills.
- Effective organizational and time management skills.
Effectively complete assignments and meet deadlines.
- High energy level, self-starter, and willing to take
- Unequivocal commitment to the highest standards of personal and
business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work
- Four years of adult focused mental health programming or case
management experience working with and providing support to
individuals who are dealing with invisible injuries, e.g., brain
injury, post-traumatic stress disorder, etc.Preferences
- Five years of experience working with and providing support to
wounded service members who are dealing with both visible and
invisible injuries, e.g., brain injury, post-traumatic stress
disorder, and combat stress.
- Five years of experience working with Substance Use Disorder,
Suicide Prevention, and other Mental Health
- Bachelor's degree in relevant mental health field. An Associate
degree may be considered in combination with a minimum of four
years in a WWP mental health programmatic role.Preferences
- Master's degree in relevant mental health field.CERTIFICATIONS
- None.WORK ENVIRONMENT/PHYSICAL DEMANDS
- General office environment; temperature controlled.
- Up to 5% travel.
- May require lifting/carrying items up to 20 pounds.
*ca-cbWounded Warrior Project is an equal opportunity employer
committed to providing equal employment opportunity to all persons
without regard to race, color, religion, national origin, gender,
gender identity, sexual orientation, marital status, citizenship,
age, veteran or military status, disability, genetic information,
or any other characteristic protected by law.Please note:
Wounded Warrior Project is not seeking assistance or accepting
unsolicited resumes from search firms without a written search
agreement in place. All resumes submitted by search firms to any
employee at Wounded Warrior Project via email, the Internet or
directly to hiring managers at Wounded Warrior Project in any form
without a valid written search agreement in place will be deemed
the sole property of Wounded Warrior Project, and no fee will be
paid in the event the candidate is hired by Wounded Warrior Project
as a result of the referral or through other means."
Keywords: Wounded Warrior Project, Jacksonville , Mental Health Support Specialist, Healthcare , Jacksonville, Florida
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