Pharmacy Technician
Company: CAN Community Health
Location: Jacksonville
Posted on: May 3, 2024
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Job Description:
Description: CAN Community Health, one of the nation's largest
providers of HIV Services, has an exciting opportunity for an
Pharmacy Technician for our pharmacy department located
Jacksonville, FL.We are looking for someone who is passionate about
serving the needs of individuals impacted by HIV and other
infectious diseases. You will become part of our professional team
that drives home our Company's Mission and Values. We offer a good
quality of life with an excellent daytime schedule, competitive pay
with a bonus plan, premiere benefits package with a retirement plan
with a generous company matching contribution. We have received
recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit
to Work for Award.CAN is a Drug-Free Workplace. All potential hires
will be required to take and clear a pre-employment drug screen
upon job offer. Hourly Rate: $20.00 or higher based on education
level and experience.You can find out more about us by visiting our
website at www.cancommunityhealth.org. Apply Today!Qualifications:
Has a High School Diploma or GED and completion of a board-approved
pharmacy technician-training program with at least 2 years of
experience in a medical insurance/billing/customer service
environment. Holds a valid Florida Pharmacy Technician License and
is in good standings with the Florida Board of Pharmacy and all
other held licenses are in good standing. Advanced skill in
Microsoft Office Suite with emphasis in Excel and Access preferred
and data entry. Able to learn new software with ease. Must have
strong commitment and focus to customer service, excellent verbal
and written communication skills, teamwork orientation, organized
and able to manage competing priorities, good judgment,
resourcefulness in problem solving, and able to take and follow
through with delegated tasks and accountability. Additional
Preferred Qualifications and Certifications: Telephonic Customer
Service Rep, Medical or Durable Medical Equipment (DME)Biller,
Experience with contacting medical insurance companies, verifying
benefits/coverage and facilitating/managing the prior authorization
process in a specialty or infusion pharmacy. Bilingual - Spanish
and English. Position Summary:The Pharmacy Technician is
responsible for responding to inbound and outbound calls to
customers while ensuring a high level of customer service and
maximizing productivity. Direct in-person and phone-based customer
interaction to answer and resolve a wide variety of inquiries.
Answer questions related to pharmacy services, delivery inquiries,
complete refill calls and pharmacy assistance calls. Interacts with
a company's customers to provide them with information to address
inquiries regarding products and services and timeliness of receipt
of goods and services. In addition, they deal with and help resolve
any customer complaints. Receive and process new pharmacy
referrals, verify insurance coverage, facilitate prior
authorization requests, accurately transcribing prescriptions,
generating reports that follow the cycle fill calendar to send and
follow-up with refill requests via escribe, facsimile or by phone,
coordinating delivery and serve as the first point of contact for
service-related inquiries and associated needs. This includes
supporting pharmacological services by editing fill list
verification including insurance information, last fill date,
billing, toting, aligning (short fill) patient's medications by
following the cycle fill calendar, and updating patient information
when necessary. Coordinates the initiation of care with
patient/caregiver, referral source, and other providers of care.
The Pharmacy Technician enters patient information into the patient
record accurately and completely and maintains all patient records
according to HIPAA privacy and security regulations. This is a
non-exempt position that reports directly to the Pharmacy Manager.
In the absence of the Pharmacy Manager, this position will report
to the Director of Operations.Knowledge, Skills, and
AbilitiesCommitted to providing customer service that makes both
internal and external customers feel welcome, important, and
appreciated. Has a pleasant, patient and friendly
attitude.Demonstrated passion for excellence with respect to
treating and caring for customers.Ability to communicate clearly
and professionally, both verbally and in writing.Has ability and
can handle complaints and unpleasant customers.Strong decision
making and analytical abilities.Strong detail orientation and
communication/listening skills. Ability to work well with
customers, providers and co-workers. Possess a strong work ethic
and team player mentality.Ability and willingness to move with
purpose and a strong sense of urgency. Is reliable. Willingness to
work a flexible schedule and occasional overtime when
needed.Accuracy and attention to detail. Ability to work in a busy,
fast paced pharmacy Ability to organize and prioritize a variety of
tasks/projects, Ability to multi-task.Ability to work within strict
time frames and resolute deadlines. Ability to quickly and
completely document information. Accurate data entry skills. Have
typing skills of at least 30 wpm.Strong interpersonal skills.
Answer phones and respond to customer questions and requests for
assistance. Customer service experience including conflict
resolution skills and the ability to work with difficult
customers.Ability to learn and use multiple computer software
applications. Experience with contacting medical insurance
companies, verifying benefits/coverage billing and
facilitating/managing the prior authorization process.Knowledge of
the principles and practices involved in the dispensing of
prescriptions, stock control and record keeping related to the
work. Accurately prepare medication order/prescriptionUnderstand,
observe, and comply with State/Federal laws at practice siteCollect
pertinent patient information for use by the pharmacist from the
chart or patient profile with efficiency and accuracyCommunicate
appropriately with the level of understanding of one's audience:
Use different strategies for communicating with non-English
speakers or patients who are impaired i.e. deaf, cognitively
impaired, etc.Understands PA process. Familiar with other resources
to assist patient with access to medication (i.e. co-pay cards,
foundations, patience assistance programs, etc.) Experience in
Microsoft Office (Word, Excel, Outlook, etc.)Physical Demands:The
usual and customary methods of performing the job's functions
require the following physical demands: some lifting, carrying,
pushing, and/or pulling; some stooping, kneeling, crouching, and/or
crawling; and significant fine finger dexterity. Pick and pinch
small tablets with fingers, and seize, hold, grasp or turn objects
with hands. Perceive the size, shape, temperature, or texture of
objects by touching with fingertips. See objects at close vision
and be able to identify and distinguish colors. Viewing computer
monitor and using keyboard for long periods. Lift and push or pull
up to 10 pounds. Lift and push or pull up to 10 pounds. Generally,
the job requires 60% sitting, 20% walking, and 20% standing. Work
is performed primarily in a production like setting. The noise
level in the work environment is usually quiet. This job is
performed in a generally clean and healthy environment.Work
Environment:This job is performed in a generally clean and healthy
environment. This job is performed in a generally clean and healthy
environment. Work is performed primarily in a fast pace production
like setting. The noise level in the work environment is usually
quiet.DIRECT DUTIES AND RESPONSIBILITIES:Data Entry/Cycle Fill/
Health BenefitsSorts and prioritize delivery notifications and
patient contacts pertaining to such. Maintain ongoing tracking and
appropriate documentation on contact preferences and updates
customer care notes/CRM as patient demographics and preferences
change. *Keep records of customer interactions. Puts detailed notes
in patient profiles. Writes notes using standard format of: date -
note - first, middle and last initials (Ex: 00/00/00 - Sig required
with UPS delivery - ABC). Promote team awareness and ensures
patient safety. *Gathers patient information accurately and
completely by utilizing appropriate templates in QS1. Assembles
patient's electronic medical record accurately and completely.
Verifies insurance eligibility prior to handing off enrollment to
the pharmacy for order processing. *Assemble information concerning
patient's background and referral needs, per referral guidelines,
and provides appropriate information to the pharmacists. Establish
and maintain patient profiles, including data entry of patient
demographics, medications, medical conditions, allergies and
insurance information. *Serve as retention specialist following up
with patients that have not had medications filled with the past 30
days and documenting findings. *Effectively manage large amounts of
incoming calls. Ability to multi-task, prioritize, and manage time
effectively. Customer orientation and ability to adapt/respond to
different types of characters. Excellent communication and
presentation skills. *Professionally handle incoming requests from
customers and ensure that issues are resolved both promptly and
thoroughly. Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure
resolution. Builds sustainable relationships of trust through open
and interactive communication. *Completes monthly refill calls as
assigned. Triages clinical issues to the pharmacists. *Assist
patients in problem solving potential issues related to their
medication regimen, financial or other adherence barriers (e.g.,
prior authorizations or other prescription assistance services such
as co-pay cards). *Be the system navigator and point of contact for
patients and families, with patients and families having direct
access for asking questions and raising concerns. May assume
advocate role on the patient's behalf with the insurance carrier to
ensure approval of the necessary supplies/services for the patient
in a timely fashion. Establish and maintain relationships with
identified service providers.Provide quality service and support in
a variety of areas including, but not limited to: package tracking,
delivery and return when applicable, print orders, and system
troubleshooting. Accesses the company's internal systems to obtain
and extract order information and provide customer service
management with the data for inclusion in various scheduled and
special reports. *Retrieves, tracks, locates and verifies the
accuracy of orders from customers utilizing the organization's
internal CRM/processing applications/ systems and customer orders.
Initiates required action for response to customer service requests
for order changes, package location and redirection, including the
maintenance of order/customer information files and communicates
changes to the appropriate personnel/departments. Ensures and
provides quality service to both internal and external customers.
Greet customers, answer the phone, take messages and set up
meetings. Answers multi-line telephone system, takes accurate
messages, and screens and directs telephone calls in a professional
manner. *Participate in pharmacy continuous quality improvement
program, management committee and staff meetings. Recommends
changes to existing methods and systems to increase the accuracy,
efficiency and responsiveness of the customer service. Continuously
evaluate and identify opportunities to drive process improvements
that positively impact the customer's experience.Is knowledgeable
of HIPAA requirements. Ensures confidentiality of information,
documentation, and assigned records as required. Complies with all
company policies and procedures.Demonstrates use of proper customer
service approaches and techniques to ensure customer needs,
complaints, and issues are successfully resolved within company
guidelines and standards.Establish and maintain patient profiles,
including data entry of patient demographics, medications, medical
conditions, allergies and insurance information.Receives written or
e-scribe prescriptions or refill requests and verify that the
information is complete and accurate. *Contact the patient's
doctor/nurse if necessary to clarify directions, strengths or
allergies.Assist with Triage documents in Docu-Track assigning
document type and status and working these in processing folder of
Docu-Track. Knowledgeable of and proficient in the Cycle Fill List
processes. Cross-trained in all aspects of data entry and
processing. Able to provide seamless coverage as needed. Assists
with refill and prior authorizations and follow-up in an effort to
eliminate delay in patient receipt of medications. Communicates
with prescribers and/or nurses to obtain refill authorizations and
pre-authorizations. Ensures refill requests are sent out and
strives to ensure return before Cycle fill Date. Keeps patients
informed of refill needs and status of such. *Assist with Triage
documents in Docu-Track assigning document type and status and
working these in processing folder of Docu-Track. Receives written
or e-scribe prescriptions or refill requests and verify that the
information is complete and accurate.Respond to voice mails and
emails promptly.Works collaboratively with other departments to
include HBC, CCC, Dispensing, inventory-procurement, and
shipping.Labeling / Dispensing1. Maintain proper storage and
security conditions for drugs. They are assigned an inventory
shelving section to keep organized, cleaned regularly and out dates
kept up with. *2. Verifies all drugs being dispenses with Rx Labels
and NDC. If NDC on the label does not match with the bottle being
dispensed contacts process for change. Follows process for
documenting NDC verification took place. *3. Cycle tote is received
in dispensing bottle is brought to manual count area and each drug
is matched with label when not using automation. Technician circles
last 6 NDC numbers, quantity/days' supply are circles and initialed
(first, middle and last) as verification of accuracy on the
verification portion of the label and places in tote with dispended
drugs for PV2 review. *4. Thoroughly reads each patient notes to
include Rx Profile. Ensures no medications or labels are missing.
If a medication/label is missing or refill too soon contacts cycle
fill or refill coordination team immediately for resolution. Reads
notes to ensure appropriate and accurate delivery. Puts detailed
notes in patient profiles. Writes notes using standard format. *5.
Accurately count correct medication, fills bottles/boxes with
medications, and affix medication label. When orders are complete,
ensures correct delivery ticket is printed by verifying number of
bottles/drugs in tote to delivery ticket. Does not print delivery
tickets until tote is completed. Follows formal delivery ticket
procedure. *6. Fills new prescriptions and refills of medications
manually and using various forms of packaging and automation
accurately and efficiently. *7. Double check all drugs, orders,
boxes, and delivery tickets ensuring all work is complete and
accurate before giving to the quality assurance checking
pharmacist.8. Ensures patients are called if there will be a delay
in their order. *9. Is knowledgeable of Hazardous drug handling,
LASA, and identifying fake medication. *Customer Service1. Provide
exceptional customer service to all patients and partnering
facilities/practices and members of their clinic and support staff
by ensuring they feel welcome, respected and valued by both words
and actions. 2. Answering the telephone is a high priority. Answer
telephones promptly and respond to questions and requests.3. Assist
customers by answering questions and referring them to the
Pharmacist for medication related information/education as
appropriate.4. Respond to voice mails and emails immediately. 5.
Knowledge of medical terminology, abbreviations and frequently
prescribed medications.6. Maintains a safe and clean pharmacy by
complying with procedures, rules, and regulations. Straighten and
dust shelves, vacuum and removes trash.Company-Wide Expectations1.
Ensures compliance with Company and legal policies, procedures, and
regulations.2. Is knowledgeable of HIPAA requirements. Ensures
confidentiality of patients, information, documentation, and
assigned records as required. 3. Protects patients and employees by
adhering to infection-control policies and protocols.4. Able to
work with multiple software applications. 5. Contributes to team
effort assisting in attainment of company goals.* Denotes Essential
functions. Essential functions are the basic job duties that an
employee must be able to perform, with or without reasonable
accommodation and non-essential job functions are those that do not
affect the essence of the job and could be reassigned to other
employees if needed.CAN Values:Recognize and affirm the unique and
intrinsic worth of each individual.Treat all those we serve with
compassion and kindness.Act with absolute honesty, integrity, and
fairness in the way I conduct my business and the way I live my
life.Trust my colleagues as valuable members of our healthcare team
and pledge to treat one another with loyalty, respect, and
dignity.Other Duties:Please note this job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of an employee for
this job. Duties, responsibilities, and activities may change at
any time with or without notice. Responsible To: Pharmacy
ManagerRequirements:CAN Community Health is an equal opportunity
employer that is committed to diversity and values the ways in
which we are different. All qualified applicants will receive
consideration without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, or other characteristic protected by applicable law.
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Keywords: CAN Community Health, Jacksonville , Pharmacy Technician, Healthcare , Jacksonville, Florida
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