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Care Coach RN

Company: Conviva Care Solutions
Location: Jacksonville
Posted on: February 16, 2019

Job Description:

Conviva Care Solutions is about togetherness and the commitment we have to one another while providing excellent healthcare. We are a management care organization representing physicians, practices, clinicians, and patients across the states of Florida and Texas. Conviva is seeking a dedicated, compassionate and cheerful CARE COACH in our Jacksonville Beach, FL clinic who is interested in being part of a team that focuses on excellent service to others.A Care Coach will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Care Coach will help coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. Job Functions: ? Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills ? Excellent communication skills. Ensure understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailor delivery accordingly; share information appropriately; actively listen ? Interpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicate with respect, and build trusting relationships ? Ability to work well with a team; Develop and manage interpersonal relationships with entire care team ? Responsible for achieving organizational goals and accountable for results. Meet established expectations and take accountability for results; encourage others to do the same ? Strong organization and time management skills with the ability to prioritize and multi-task Organize and manage multiple priorities and/or projects using appropriate methodologies and tools ? Self-motivated and committed to achieving best results ? Possess critical thinking skills, independent decision making capability ? Proactively identify, evaluate, and solve problems with logic and a systematic approach; look beyond the obvious to see root cause issues and creative solutions. Make appropriate decisions in the face of ambiguity. Anticipate and resolve barriers and constraints ? Implement physician approved care plans for patients in the Care Coordination System. ? Lead and collaborate with other members of the healthcare team in the planning, directing and evaluating patients in the Care Coordination System? Monitor and care for high risk patients with acute and chronic medical conditions ? Assess patient needs; develop, plan, implement and evaluate goals with interventions for the care plan to meet patient?s and family?s needs ? Record patient care and progress on appropriate documents including patient-specific care plans. Maintain and properly log patient follow up calls as required ? Educate and teach patients and families regarding patient disease and procedures that will directly affect the patient ? Flexible to changes in work schedule and location as needed by the organization ? Maintain standards for professional nursing practice and demonstrate the ability to use the nursing process in setting ? Other duties as assigned Qualifications/Requirements:? Active RN License ? Active CPR-BLS from the American Heart Association ? Minimum of 2 years of prior clinical experience in an acute or post-acute setting ? Proficiency with computers including Microsoft products, Word, Excel, and Outlook ? Able to provide face to face and telephonic patient care Desirable Experience & Skills ? Prior intensive care and/or coronary care or Medical Surgical experience preferred ? Bachelor?s or Associate?s Degree in Nursing preferred ? Experience with Electronic Medical Records; e-Clinical Works (e-CW) ? ICD-10, CPT codes, HCPCS knowledge preferred ? Managed care experience including knowledge of HEDIS and CMS guidelines ? English and Spanish bilingual preferredBeing a part of the Conviva team gives you:We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.?IND1

Keywords: Conviva Care Solutions, Jacksonville , Care Coach RN, Healthcare , Jacksonville, Florida

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