Customer Service Representative

Company: BCforward
Location: Jacksonville
Posted on: January 15, 2021

Job Description:

BCforward is seeking a highly motivated and experienced Customer Service Representative in Pennington, NJ.Job Description:Critical role in effectively managing daily business objectives with phone volume and service level management through Service Lines. Provides product support for Branch Offices to ensure all necessary tools, training and adequate client experience are being provided. Support includes daily interaction with Branch Offices, operational and customer service teams within the home office. Service inquiries from the branch offices include tutorial instruction, maintenance of accounts, and problem solvingEducation and Qualifications--- Proven experience verbally delivering complex information clearly, concisely and understandable to the client/recipient, while quickly establishing trust and exuding positivity and confidence--- Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information--- Must have experience gathering, absorbing and using facts/information to make effective and timely decisions--- Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures--- Proven experience with effectively proofreading, editing and/or quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions--- Banking and/or brokerage experience--- Inbound call center experience--- Proficient with Microsoft Word, Excel and PowerPointContract: 12 months with a strong possibility of extension or permanent placementPay: W-2 EmploymentLocation: Jacksonville, FL Contact: Patrick WilliamsUS Citizens or Green Card holders are encouraged to apply via email: Patrick.Williams@bcforward.comAbout BCforwardBCforward is a minority owned IT recruiting, consulting and staffing firm headquartered in Indianapolis with offices in 17 states, Russia, India and China. The company was founded in 1998 and is currently the largest consulting firm and largest MBE certified firm headquartered in Indianapolis, Indiana. Our team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.Job Requirements:--- Proven experience verbally delivering complex information clearly, concisely and understandable to the client/recipient, while quickly establishing trust and exuding positivity and confidence--- Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information--- Must have experience gathering, absorbing and using facts/information to make effective and timely decisions--- Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures--- Proven experience with effectively proofreading, editing and/or quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions--- Banking and/or brokerage experience--- Inbound call center experience--- Proficient with Microsoft Word, Excel and PowerPointSDL2017

Keywords: BCforward, Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, Florida