Entry Level Customer Service Assistant
Company: Exclusive
Location: Jacksonville
Posted on: April 8, 2021
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Job Description:
Job Description We are looking for an Entry Level Customer
Service Assistant to be part of our Customer Service Team. As a
Customer Service Assistant, you will answer customer calls and
emails daily and help resolve any questions or issues in a
professional, expeditious manner while maintaining a positive,
courteous approach to internal and external customers. Salary
range: $38000 - $48000 per year. Responsibilities * Receive and
resolve, within established guidelines, customer issues, questions
and concerns. * Monitor, resolve, document, and prepare reports on
all customer complaints, driver route sheets, and call-in sheets
and all customer problems relating to operations and coordinate
with sales. * Support marketing and sales efforts with industry
events, exhibits, or other sales- based events when necessary. *
Perform other duties and responsibilities as required or requested
by management. * Maintain a positive attitude, and promote the
company image by focusing on employee partnership, cooperation, and
positive telephone and email manners. * Download, distribute, and
answer all customer questions received via email. * Research and
complete customer refunds and submit completed paper works for
approval before being submitted to Accounts Receivable for
payment.
Keywords: Exclusive, Jacksonville , Entry Level Customer Service Assistant, Hospitality & Tourism , Jacksonville, Florida
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