Entry Level Customer Service Assistant

Company: Exclusive
Location: Jacksonville
Posted on: April 8, 2021

Job Description:

Job Description We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Salary range: $38000 - $48000 per year. Responsibilities * Receive and resolve, within established guidelines, customer issues, questions and concerns. * Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales. * Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary. * Perform other duties and responsibilities as required or requested by management. * Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners. * Download, distribute, and answer all customer questions received via email. * Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

Keywords: Exclusive, Jacksonville , Entry Level Customer Service Assistant, Hospitality & Tourism , Jacksonville, Florida