Customer Service Representative - Work from Home
Company: LQ Digital
Location: Jacksonville
Posted on: April 9, 2021
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Job Description:
Jacksonville, FL Qual Team / LQ Digital is a customer
acquisition company with a simple goal: To help brands win more
profitable customers digitally.The company is $50M+ in revenue and
is profitable. It's backed by private equity firm Housatonic
Partners. LQ Digital is Headquartered in the East Bay, CA with
offices in Austin, Tx, Riverside, CA, and Shelton, CT.To continue
our growth and success we need people on our team who enjoy talking
to people over the phone to help them and our clients build
successful, lasting relationships. Your typical day involves making
and taking calls to and from customers to qualify them prior to
transferring them to a sales representative at the client. The
conversations are primarily with people who have inquired about our
clients' services or our clients have an offer for their existing
customers to get more from their current services. Our clients come
from many different businesses that include mortgages, insurance,
education, and other consumer services. We are looking for people
who take pride in getting the job done for our clients. You will be
a great fit with our team if you: --- Are comfortable talking over
the phone helping people --- Have a positive, professional attitude
--- Are a highly motivated self-starter with a strong work ethic
Education: High school or equivalent (preferred) Responsibilities:
--- Make and take customer phone calls --- Successfully use scripts
to guide conversations --- Record information on the consumer
conversation using LQ systems --- Work with different clients and
campaigns --- Provide quality customer experiences Job
Requirements: --- Strong communication skills --- Experience
working with computers --- A quiet work space that is free from
noise or distractions --- Previous call center or customer service
experience a plus --- Military sensitivity a plus --- Must live in
Florida Technical Requirements:Hardware Requirements (Minimum): ---
Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac,
Tablets, Smart devices, Chromebook, & Android systems are NOT
compatible) --- Operating System: Windows 10 --- Screen
Requirements: Minimum required screen resolution is 1366x768. If
you have a laptop a separate monitor (19" or larger) is highly
recommended --- RAM: 4 GB (minimum) --- CPU Processor Speed: Dual
Core 2 GHz (minimum) --- Free Disk Space: 20 GB (minimum) --- USB
Ports: 2 available (minimum) --- USB Headset: Logitech H390 or
equivalent --- Mouse: Standard mouse. No touchpads. --- Anti-Virus
Enabled: Windows Defender or Microsoft Essentials (Pre-installed on
most Windows systems) Internet Requirements (Minimum): ---
Connection Type: Home DSL, Cable, or Fiber with wired Ethernet
connection required. Private/public WiFi, WiMax, Satellite,
dial-up, cellular, and/or Hotspots are NOT compatible ---
Connection Speed: Google Speed Test - Consistent 5mb download/5mb
upload (more depending on household usage), Latency less than 300.
Visit https://clients.amazonworkspaces.com/Health.html and check
the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or
FAST Salary: Starting at $ 13.00 per hour Job Types : Full-time
preferred, but can be flexible down to 30 hours with shifts between
9am - 9pm EST Benefits: We offer a competitive salary based on
experience and a comprehensive benefits package: --- Flexible work
schedule --- Paid Time Off --- Medical, Dental, and Vision coverage
--- Medical/Dependent flexible spending account (FSA) --- Health
Savings Account (HSA) --- 401k --- Short Term Disability --- Life
Insurance --- Accident Insurance --- Critical Illness Insurance
PM20 PI133430056
Keywords: LQ Digital, Jacksonville , Customer Service Representative - Work from Home, Hospitality & Tourism , Jacksonville, Florida
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