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Customer Service Representative (CSR)

Company: City Facilities Management (FL) LLC
Location: Jacksonville
Posted on: January 15, 2022

Job Description:

Customer Service RepresentativePOSITION OVERVIEWYou are a resource intended to provide the customer and the field with information and support related to open jobs, processes, and services. The purpose of the department is to help ensure response and repair KPIs/SLAs are met and to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems within the company guidelines.PRIMARY RESPONSIBILITIES:

  • Log jobs, assign resources, answer any follow up inquiries, ensure ETAs meet the response times, serve as a means to assist with reducing Vendor spend, and assist to ensure jobs are completed timely.
  • Maintain basic system configuration, enhancements and report trending analysis for improvement needs.We are open 24 hours, 7 days a week, and offer a variety of shifts. Newly hired team members can expect to be offered a schedule anywhere between 7am and 7pm.
    • $16.81/Hour
    • Shift premiums for working overnight
    • Opportunities to build leadership experience
    • Previous maintenance experience is not required
    • Extensive 3-week training providedPERSONAL SKILLS & ATTRIBUTES (Values and Behaviors):Builds Trusting & Loyal Relationships - Contributes to Team Success - Communicates with Impact & Candor - Respects Individual Differences - Earns Customer Loyalty - Manages Work - Upholds Safety & Standards - Clarifies & Achieves Results - Gains & Applies Knowledge or SkillMINIMUM REQUIREMENT: Qualifications
      • Excellent written and verbal communications skills.
      • Strong attention to detail.
      • Outstanding analytical skills.
      • Ability to manage high call volume.
      • Capacity to work independently on a team.
      • Solid problem-solving skills and attention to detail.
      • Ability to liaison with field associates and vendors in order to prioritize calls.
      • High School Diploma or equivalent.
      • Previous Customer Service Experience.
      • Knowledge of or experience in retail/customer service.
      • Working knowledge of MS Office Suite & Word.
      • Basic to intermediate knowledge of Excel.
      • Type 35 WPM.BENEFITS: !!! 28 days of PTO !!! Immediately vested, company contributed 401(k) !!! Medical, Dental, Vision !!!WHY SHOULD YOU WORK AT CITY?Because City is a global leader in facilities management for starters. Also, because we have a generous benefits package that includes 28 days of PTO along with a 401k match with immediate vesting.If you're the kind of person who cares about owning your day, your schedule, and the stores you support, then you're exactly the kind of person we're looking for. We don't just hire anyone at City; we're looking for loyal associates with personal grit, a deep sense of responsibility, a thirst for constant learning and growth with a willingness to always lend a helping hand.When you join City, you're committing to making a difference. We make a commitment to you too - helping you embark on a career with purpose!IS GROWTH IMPORTANT TO YOU?Great! Us too! Not only has our company grown (founded in 1985 in Glasgow, Scotland, expanded to the US in 2016 and already covering over 1,800 stores across 23 states with over 1,100 associates), but our team members are growing professionally and personally. Whether through our best in class City training center in Jacksonville, Florida, over 1,200 e-learning classes, assistance gaining trade licenses or field growth opportunities and succession planning, we care about your growth because it's our growth too!Wondering if your values align with ours? If you put customers first, care passionately about what you do, use intelligence to improve and are committed to working on a team that respects each other, you will fit right in!So---.If you're ready to get started, we're ready for you.

Keywords: City Facilities Management (FL) LLC, Jacksonville , Customer Service Representative (CSR), Hospitality & Tourism , Jacksonville, Florida

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