Company: The Southbank Hotel at Jacksonville Riverwalk
Posted on: August 6, 2022
REPORTS TO: Executive Housekeeper
SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry
Benefits/Perks of Working With Us:
Upon joining Real Hospitality Group, associates are offered
competitive compensation, career growth opportunities, flexible
access to wages, holiday, sick and vacation pay, health, dental and
vision insurance, employer paid life, accidental death, and
dismemberment insurance, an employee assistance program, a 401k,
and many associate discount options.
Purpose for the Position: The Housekeeping Supervisor will support
the housekeeping and laundry departments manage all facets of the
Housekeeping Department in the absence of the Executive
Housekeeper, ensuring high levels of cleanliness, guest service and
satisfaction throughout the hotel. This includes guestrooms,
hallways, lobbies, public areas, rest areas, laundry, storage and
The Housekeeping Supervisor Essential Responsibilities:
-Supervises housekeeping and laundry staff: participating in
associate performance evaluations, training and development.
-Assists the executive housekeeper in the development of the
department's annual budget.
-Participates in cost control systems for staffing, inventories,
(linen, terry, OS&E and cleaning supplies.
-Enforces policies and procedures in the department.
-Ensures quality services are rendered in meeting guest needs and
that guest relations are enhanced.
-Directs hourly associates in all areas of the department.
-Prepares daily assignment sheets for all housekeeping and laundry
-Maintains cleanliness quality based on hotel objectives.
-Inspects, monitors and maintains level of cleanliness in all
assigned guest rooms. Reports all unsatisfactory conditions to the
room attendant assigned and takes personal responsibility to ensure
that actions are taken to remedy any substandard cleanliness or
maintenance related conditions in each guestroom.
-Assumes responsibility for the guest feedback and guest service
scores in all departmental related indices.
-Inspects monitors and maintains level of cleanliness in event
areas, storage areas, restrooms and public areas and offices.
-Compiles and reports accurate status of all guestrooms to the
front desk department.
-Works with the Security Office to enforce standard procedures for
the acceptance, security and return on guest lost and found
-Maintains productivity and labor cost goals.
-At the direction of the executive housekeeper, conducts formal
inventories of linen, supplies and equipment as required.
-At the direction of the executive housekeeper participates in the
ordering of supplies so as to maintain adequate inventory
-Checks all vacant rooms and spaces, public spaces, storage areas
and rest areas each day.
-Maintains departmental key control.
-Maintains deep cleaning program.
-Complete projects as determined by the Executive Housekeeper.
Keywords: The Southbank Hotel at Jacksonville Riverwalk, Jacksonville , Housekeeping Supervisor, Hospitality & Tourism , Jacksonville, Florida
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