Customer Service Representative
Posted on: November 24, 2022
Customer Service Representative
Job Title: Customer Service Advisor
Job Type: Full-Time
Location: 8000 Baymeadows Way
Concentrix is an award-winning global company for culture,
diversity, leadership, and innovation. We help the world's best
brands to improve their businesses and better connect with their
customers. Concentrix is growing, and we are looking for talented,
compassionate people who are as fanatical about providing
exceptional experiences as we are!
We are growing our team of customer experience experts. This is a
great opportunity for you to build a technical customer service
What will you do in this role?
As a Customer Service Advisor on the Operations Team at Concentrix,
Be a brand ambassador
Fix billing problems
Resolve technical issues
Ensure our clients' customers enjoy authentic experiences
Who You Are:
As a Customer Service Advisor your empathy, integrity, knowledge
and unique compassionate style will bring value with every
interaction. You also have:
Strong customer service orientation
Minimum 6 months customer service experience
High School Diploma or equivalent
Typing speed of 35 wpm minimum
Familiarity with iOS and/or macOS, or comparable technology,
A passion for helping others
What's in it for you?
We invest in our people and teams for ongoing personal and career
development so each career path is meaningful. In this role, you
will be provided with:
Opportunities for performance incentives
The opportunity to work with a great team in our beautiful
Jacksonville, FL facility.
Participate in virtual engagement activities and volunteer
Full benefits - 401K, medical, dental, vision, and an employee
assistance program (EAP), which includes free counseling sessions,
to support the needs of each team member.
The opportunity to shine and grow your career with clear paths for
development - we invest in you!
Concentrix University, an online learning platform with more than
11k development courses is available to you on your first day.
Networking and leadership opportunities with Staff Resource Groups
such as Network of Women, Black Professionals Network, Pride, and
Mentorship programs to help you create the strong foundation to a
Global citizenship, sustainability and team event opportunities
that help you make a difference in your community and beyond!
Trained wellness partners to support you and wellness training
Together, let's do something great!
If you find yourself smiling right now and this feels like the
perfect next step in your career, we want to hear from you! Apply
today and find out why 270,000+ people around the globe choose to
call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite
you to join us!
Concentrix is an equal opportunity employer and complies with all
fair employment practices laws. We are committed to providing a
workplace free from unlawful discrimination and harassment and
prohibit the same against employees, applicants or other covered
persons by co-workers, supervisors, managers, or third parties
based on a person's race, color, religion, creed, sex, sexual
orientation, gender identity, national origin, ancestry, age,
veteran status, disability unrelated to job requirements,
ethnicity, genetic information, military service, union membership,
political affiliation, marital status and pregnancy or other
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The above statements are intended to describe the general nature
and level of work being performed by individuals assigned to this
position. These are not intended to be a comprehensive list of all
responsibilities, duties or skills.
USA, Jacksonville, FL
Keywords: Concentrix, Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, Florida
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