Customer Service Representative I

Company: HonorVet Technologies
Location: Jacksonville
Posted on: January 25, 2023

Job Description:

Customer Service Representative I
Location: 10550 Deerwood Park Blvd, Jacksonville, FL 32256
Shift: 12:30 PM to 9:00 PM (56 Hrs./Week)
Duration: 3 Months

Job Responsibilities:

• 
  
• Call coordinator - will answer phone calls from potential and existing customers.
  
• Ask specific questions to determine the need and then transfer to the appropriate department.
  
  
  Qualifications:
  
  
  • 
    
  • THIS IS A REMOTE POSITION and Candidates must reside in Jacksonville, FL.
    
  • Call center experience preferred.
    
  • Excellent communication skills. Basic knowledge of computer applications.
    
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
    
  • Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
    
    
    Must have:
    
    
    • 
      
    • Internet Service (cannot connect via WIFI)
      
    • Candidate must have a minimum of 25mbps upload and 25mbps download.
      
    • Run internet speed test at www.speedtest.net
      
    • Candidate must have Windows 10 on computer.
      
    • Must have modem connection - Must be hardwired to your computer via ethernet cable.
      
    • Home computer, monitor and headset that will allow agent to answer calls.
      
    • Must have USB headset that is Avaya compatible for incoming customer interactions.
      
    • Allow Client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
      
      
      

Keywords: HonorVet Technologies, Jacksonville , Customer Service Representative I, Hospitality & Tourism , Jacksonville, Florida