Customer Service Representative

Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: January 25, 2023

Job Description:

Description:
Customer Service RepresentativeDescriptionTriad Financial Services is looking for a Customer Service Representative. The Customer Service Representative will answer customer inquiries regarding mortgage accounts and take payments. This is not a collection position, and there are inbound calls only. They will also be need to research customer complaints, concerns and payment of taxes and insurance by mortgagor. The candidate will also perform related duties as assigned by the supervisor and maintain compliance with all company policies and procedures. PM22

Requirements:
Experience: 3-4 years customer service experience in the mortgage industry is preferred.Escrow account knowledgeSkills: MSP/Blacknight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficientExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Professional and welcoming phone etiquette requiredExcellent computer proficiency (MS Office - Word, Excel and Outlook)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard practicesHigh school diploma or GED requiredThis is an in office position. The hours are Monday - Friday from 8am to 5pm. Triad Financial Services offers excellent health insurance benefits, 401K match program and candidates can earn up to 3 weeks of paid time off in the first year. PI202030261

Keywords: Triad Financial Service Inc., Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, Florida