4X10 Customer Service Job Openings (Immediately Hiring)
Company: MCI Full Applicant
Location: Jacksonville
Posted on: May 26, 2023
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Job Description:
POSITION OVERVIEW
4X10 CUSTOMER SERVICE JOB OPENINGS -
We are looking for customer service representatives to support
inbound customer service, help desk, and back-office processing for
commercial and public sector support positions. In this role, you
will handle inbound inquiries, troubleshoot basic technical issues,
assist callers with products, process-related inquiries, and
professionally represent some of the most recognizable brands in
the world. -
There are a wide variety of project openings available. Schedules
vary by site and program; however, we can usually find something
that works for everyone. This is a great opportunity for you to
jumpstart your career, and with our industry-leading training, you
are sure to grow. -
Prior contact center experience isn't required; candidates
experienced in customer service industries such as servers,
bartenders, and retail associates are encouraged to apply! -
To be considered for this position, you must complete a full
application on our company careers page, including screening
questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and
customer sales interactions. - This role requires you to interact
with hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure a
best-in-class customer experience. - In addition to being the best
in the business when it comes to customer interactions, you will
need to be confident, fully engaged, a team player, and dedicated
to bringing a positive and enthusiastic outlook to work each day. -
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Essential Duties
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT? -
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and dedicated.
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Qualifications
Preferred (Not Required)
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. - - Standard
starting compensation is commensurate with experience. - Regular
reviews and raises are awarded based on tenure and performance, so
our employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. -Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. - -In
addition to our standard group benefits offering for full-time
employees following 90-days of employment, all employees are
eligible to opt for our MEC medical plan after only 30-days of
employment. - Benefits options and plans vary slightly by location.
- -
JUST A FEW OF THE BENEFITS
SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified
candidates. - There are multiple shifts and weekly work variations
available to our team members. - Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. - Whether you are a busy
parent, student, or just want control of your work-life balance,
flexible, customized scheduling is one of the perks of working at
our organization.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
ABOUT THE APPLICATION PROCESS -
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI's response to COVID-19 please visit
-www.mci.world/covid-19.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. -All aspects of employment at MCI are
based solely on a person's merit and qualifications. - MCI
maintains a work environment free from discrimination, one where
employees are treated with dignity and respect. All employees share
in the responsibility for fulfilling MCI's commitment to a diverse
and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. - -MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. - -We adhere to these principles in all
aspects of employment, including recruitment, hiring, training,
compensation, promotion, -benefits, social and recreational
programs, and -discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. -
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).
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The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. - You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
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Keywords: MCI Full Applicant, Jacksonville , 4X10 Customer Service Job Openings (Immediately Hiring), Hospitality & Tourism , Jacksonville, Florida
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