Customer Service Representative

Company: Robert Half Office Team
Location: Jacksonville
Posted on: May 27, 2023

Job Description:

Description
If you love building solid customer relationships, this Customer Service Representative position via Robert Half might be for you. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. This Customer Service Representative position is based in the Jacksonville, Florida region and is a long-term contract employment opportunity. This position is for candidates who work well in a dynamic, rapidly-changing call center.
Responsibilities

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  By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
  
  
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  Receive and send written business correspondence
  
  
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  Provide accurate, friendly customer service in a timely fashion
  
  
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  Handle incoming telephone calls
  
  
  Requirements
  
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    Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
    
    
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    Strong proficiency in Excel and other Microsoft Program skills
    
    
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    2+ years of past relevant experience
    
    
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    Strong customer service and office administrative skills
    
    
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    Positive attitude and an approach to work rooted in professionalism
    
    
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    Excellent computer skills
    
    
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    Ability to interact effectively with internal and external partners and clients/customers
    
    
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    Proven experience going the extra mile to solve complex customer inquiries via extensive research
    
    
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    Comprehension of Communication Skills
    
    
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    Deep understanding of Zendesk
    
    
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    Customer service experience preferred
    
    
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    Proven knowledge of Computer Literate
    
    
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    Solid understanding of Call Center Customer Service
    
    
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    Wide ranging experience with De-Escalation
    
    
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    General familiarity with Resolve Customer Complaints
    
    
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    Call center experience highly desired
    
    
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    Practical knowledge of Resolve Customer Issues
    
    
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    Skills in Written Communication
    
    
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    Microsoft Office Suites experience
    
    
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    Good understanding of Criticality Analysis
    
    
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    Quality experience with Resolve Technical Problems
    
    
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    Previous experience working with Problem Resolution
    
    
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    Earlier work involving Critical Thinking
    
    
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    Well-founded grasp of telemarketing
    
    
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    Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
    
    
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    Sound written and verbal communication skills
    
    
    If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
    Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
    Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
    - 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Office Team, Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, Florida