FRONT DESK GUEST SVC AGENT
Company: Premier Resorts Management Inc
Location: Daytona Beach
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Please come join us at our
award-winning Holiday Inn Express & Suites Daytona Beach Shores,
Florida. We're looking for energetic, non-smoking local candidates.
BASIC FUNCTION To attain the highest level of service to all hotel
guests. II. SCOPE Directly responsible for efficient check-in and
check-out procedures as well as providing the highest level of
professional and courteous service to guests. Must be knowledgeable
in all hotel services and policies. III. DUTIES AND
RESPONSIBILITIES 1. Sell rooms so as to maximize the average daily
rate and occupancy. 2. Check in and out guests in an efficient and
friendly manner. 3. Maintain cash bank in order to receive payment
and make change. 4. Answer phones within 3 rings. 5. Assist with
reservations during each shift as needed. 6. Know all Front Desk
policies and procedures, including 100% guest satisfaction. 7. Be
knowledgeable of all hotel outlets and hours of operation. 8. Post
on a timely basis all laundry, restaurant, and long distance, and
other charges as needed. 9. Record and process all wake-up calls,
and follow up with supervisor for any opportunities. 10. Ensure all
messages and mail is received by the guests. 11. Perform bucket
check daily. 12. Maintain a current cash list. 13. Monitor credit
card high balances and obtain authorization for high balances. 14.
Monitor cash paying guests and maintain credit balances. 15. Honor
special room requests requiring pre-blocking. 16. Know Inn Time
(computer program for front desk) procedures. 17. Be polite
courteous, and helpful to all guests. 18. Use response log to
ensure all requests are being met. 19. Maintain all reports needed
in event of the computer going down. 20. Know room status at all
times. 21. Prepare for group arrivals and departures. 22. Perform
daily end of shift deposits and correct "drop" procedures. 23.
Follow all policies, procedures and rules as stated in the Employee
Handbook. 24. Adhere to safety and emergency policies and
procedures. 25. Perform any reasonable request as assigned or
directed by management.
Keywords: Premier Resorts Management Inc, Jacksonville , FRONT DESK GUEST SVC AGENT, Hospitality & Tourism , Daytona Beach, Florida
