JacksonvilleFLRecruiter
the smart solution for Jacksonville jobs

Customer Service Representative

Company: Select Portfolio Servicing
Location: Jacksonville
Posted on: November 10, 2018

Job Description:

Job Summary: Responsible to both internal and external customers to solve financial and non-financial customer inquiries in an incoming call center environment. Deliver personalized service that meets or exceeds customer expectations. Accurately and promptly execute transactions, such as billing inquiries and account changes. Uses outstanding communications and interpersonal skills to resolve complex customer problems on the first contact. Principal Duties:

  • Handle customer calls efficiently and effectively, with ability to handle more complex call types.
  • Understand and communicate policies, systems, and legal compliance regulations as well as company products and services and provide assistance to co-workers.
  • Adapt quickly to changing environment(s).
  • Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
  • Execute customer billing inquiries and account changes accurately and promptly.
  • Other Duties as assigned Job Specifications:
    • Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed.
    • Superior communication skills, particularly verbal.
    • Minimum two years call center experience/mortgage banking experience.
    • Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation.
    • Proven record of dependability.
    • Ability to communicate effectively with customers.
    • Ability to think like the customer with a passion to deliver top-notch service.
    • Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction. Principal Outcomes & Accountabilities of Job: Achieve call volume, one call resolution and wait time department goals. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

      Keywords: Select Portfolio Servicing, Jacksonville , Customer Service Representative, Hospitality & Tourism , Jacksonville, Florida

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Hospitality & Tourism Jobs


Grill Cook
Description: Grill Cook Overview The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always (more...)
Company: Cracker Barrel Old Country Stores
Location: Gainesville
Posted on: 11/15/2018

Clinique Part time Beauty Advisor
Description: The Treatment Associate/Beauty
Company: Belk
Location: Gainesville
Posted on: 11/15/2018

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Jacksonville
Posted on: 11/15/2018


Operations Specialist - S
Description: JOB SUMMARY The Operations Specialists - Seasonalis responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with annual set up/closing (more...)
Company: H&R BLOCK
Location: Daytona Beach
Posted on: 11/15/2018

Cook Sushi II, P/T - The Ritz-Carlton, Amelia Island (180033IB)
Description: Cook Sushi II, P/T At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriot International, Inc.
Location: Jacksonville
Posted on: 11/15/2018

Retail Sales Teammate
Description: Overview We Promise to Care We understand that we offer more than just car service. We rescue people from bad days and we offer solutions for difficult situations. We are people of integrity and we believe (more...)
Company: Bridgestone Americas, Inc.
Location: Gainesville
Posted on: 11/15/2018

STORE MANAGER IN JACKSONVILLE, FL- Dollar General
Description: STORE MANAGER IN JACKSONVILLE, FL- Dollar General Company Overview Dollar General NYSE: DG is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 (more...)
Company: Dollar General
Location: Jacksonville
Posted on: 11/15/2018

CDL A Truck Driver - Delivery Driver Company Drivers Gainesville FL
Description: CDL A Truck Driver - Delivery Driver Company Drivers Gainesville FL Dedicated Shuttle Delivery Driver Home Most Weekends Benefits, 401K Requisition ID: 851 For more information, please call DaveToll (more...)
Company: Cardinal Logistics Management Corporation
Location: Gainesville
Posted on: 11/15/2018

Valet Parker - The Ritz-Carlton, Amelia Island (180027C9)
Description: Valet Parker At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with (more...)
Company: Marriott International
Location: Jacksonville
Posted on: 11/13/2018

Kitchen Manager
Description: Job DescriptionWe are looking for an assertive leader to join our kitchen team at Chick-fil-A. Having high-quality management is an integral part to our success. You will
Company: Cooper Connect
Location: Palm Coast
Posted on: 11/15/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds