Analytic Field Trainer - Florida

Company: Disability Solutions
Location: Jacksonville
Posted on: September 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionAnalytic Field Trainer - FloridaA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.The Opportunity:The Analytic Field Trainer partners with Training and Development, Roche Support Network, Implementation Planning and Support, and Sales management to identify key accounts and needs to deploy targeted training for laboratory staff before and after go-live. Acting as the field training subject matter expert for systems and complete customer solutions in support of Roche product portfolios (i.e. chemistry, immunology, IT solutions), creating training plans, and providing training support to customers. The position requires specialized knowledge, independent judgment, and the ability to adapt procedures to meet Customer requirements. The Analytical Field Trainer will Conduct Customer Training: Train key operators on Roche solutions, including equipment, applications, and IT products primarily on-site. Develop Training Plans: Collaborate with leadership to create educational goals and technical specifications, ensuring programs are relevant and business-focused. Provide Technical Expertise: Support pre- and post-sales activities, using in-depth product knowledge to meet customer needs and resolve issues. Maintain Training Standards: Ensure consistency in training execution and share best practices with the Training and Development team. Support Commercial Activities: Promote Roche solutions, identify new opportunities, and provide leads to the sales team. Maintain and continuously improve the quality system and achieve quality objectives through daily actions.Key Roles & Responsibilities:

• Customer Training:Conducts tailored training for Roche solutions, including equipment, applications, IT products, and systems. Provides on-site training and re-training as needed.
• Collaboration and Curriculum Development: Works with leadership to set educational goals and technical specifications. Partners with management and technical resources to ensure relevant programs. Develops and evaluates training needs, creating a comprehensive curriculum.
• Training Design and Feedback: Designs training activities, gathers feedback from customers and field teams, and provides recommendations to managers to inform product development initiatives. Maintain feedback, look to Training & Development peers to enhance employee and customer training curriculums.
• Pre and Post-Go Live Training Support: Offers expertise during installation, implementation, and maintenance of solutions. Assesses customer needs and provides technical support to commercial staff and customers. Ensures training meets customer requirements.
• Customer Relations: Acts as a liaison and technical expert, resolving complex issues. Maintains positive relationships with customers, sets training requirements, and promotes Roche. Ensures training standards are consistent and shares best practices.
• Quality Standards: Maintain and continuously improve the quality system and achieve quality objectives through daily actions. Maintain Training Standards by ensuring consistency in training execution and share best practices with the Training and Development team.Location/Travel: This is a field-based role and the territory is Florida. The primary focus is Florida and the ideal candidate to live within the greater Orlando area.Overnight travel requirements are estimated up to 30-40% as needed and may include travel to Indianapolis headquarters or within other territories as needed. Must be willing and able to travel overnight for up to 4-6 weeks at a time outside of the immediate area.Who You Are:
  • Bachelor's degree in a related discipline or equivalent education and work experience
  • 5 years of progressive experience within the diagnostics industry or other relevant progressive experience
  • Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systemsPreferred Qualifications:
    • Specialist experience in Field Installation: training, installing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
    • Previous experience as a Medical Technologist (ASCP), or experience with analytical chemistry and immunology platforms or IT experience in a clinical environment (i.e. clinical laboratory, hospital, medical device manufacturing, pharmaceutical, military).
    • Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions,), understanding of quality system regulations and ISO standards and stay current with industry trends.
    • Experience with curriculum development, course design, and training effectiveness and strong knowledge of training practices, principles and methods.
    • Ability to work as a field-based individual contributor with independence and autonomy with strong customer consultative skills and ability to travel approximately 30-40%.Additional Information:
      • Relocation benefits are not provided with this position.
      • A company car is provided with this position.The expected salary range for this position based on the primary location of Florida is $91,100 - $169,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Jacksonville , Analytic Field Trainer - Florida, Human Resources , Jacksonville, Florida