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SENIOR HUMAN RESOURCES GENERALIST

Company: Touchpoint Support Services
Location: Jacksonville
Posted on: November 11, 2019

Job Description:

Details: The Senior Human Resources Generalist will be based at one of our hospital accounts in Jacksonville and will support a total of 3 accounts within one health system with an hourly associate base of approximately 500 in the Housekeeping / Environmenal Services Department. The Senior HRG must be willing to travel locally (approximately 30%) and work a schedule that may include some evenings/weekends/holidays as business needs require. Considered candidates will have 5 years of human resources experience.

TouchPoint, Support Services,provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary:
Working as a Senior Human Resources Generalist, the primary focus of this position is to assist with the Human Resources function within the assigned region. The Senior HR Generalist will take a support role assisting the HR Business Partner and the operational Directors in all of the following functional areas: associate relations, labor relations, HR specific training, HR legal requirements and compliance, compensation practices, deployment of HR policies and procedures, associate engagement survey action plan follow up, support the performance management process, assist in the hiring of all non-exempt and exempt associates, and managing the employee relations process.

Key Responsibilities:


  • Ensures all Company HR related policies are applied consistently.
  • Objectively coaches associates and management through complex and difficult issues. Provides guidance to management on appropriate disciplinary action. Assists with on-site investigations.
  • Oversees PeopleHub for hourly recruitment and onboarding.
  • Maintains and coordinates associate recognition programs.
  • Ensures compliance with all federal and state laws.
  • Regularly runs and/or reviews HR activity reports.
  • Supports internal customer survey and associate engagement survey interpretation/feedback process.
  • Attends department manager meetings to increase HR visibility, conducts classroom training, provides assistance and implements HR initiatives.
  • Reviews any request for pay increases or other status changes to ensure internal equity and consistency. Processes status change forms.
  • Prepares, coordinates and presents HR related topics and other HR related training.
  • Acts as the diversity champion by leading assigned tasks and corporate diversity activities including diversity recruiting, retention and promotion goals.
  • Assists in the creation of Personal Development Plans, as appropriate, for associates.
  • Participates in the Annual Performance Appraisal process.

    Preferred Qualifications:

    • Bachelor's degree in HR or related field.
    • PHR or SPHR designation preferred.
    • Five (5) years' human resources experience required
    • HR experience at a large, multi-unit organization required.
    • Previous experience as part of a centralized HR environment
    • Intermediate Microsoft Word, Excel and PowerPoint skills; advanced skills preferred.
    • Content-knowledge regarding employment law, policies, procedures, and programs
    • Experience in defining problems, collecting data, establishing facts and drawing valid conclusions
    • Experience responding to common inquiries or complaints from customers, regulatory agencies or members of the business community.

      Apply to TouchPoint today!

      TouchPoint is a member of Compass Group USA

      Click here to Learn More about the Compass Story

      Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

      Req ID: 323067

      TouchPoint

      ERIN S PRINDLE

      SALARIED EXEMPT

Keywords: Touchpoint Support Services, Jacksonville , SENIOR HUMAN RESOURCES GENERALIST, Human Resources , Jacksonville, Florida

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