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Customer Service with background in community affairs

Location: Jacksonville
Posted on: January 14, 2021

Job Description:

Community Affairs Specialist/Tell


Work hours may include a nonstandard workweek and various shift work


Job Summary:


Supports the Tell Service Center goals of consistently tracking public concerns, assigning responsibility and accountability to business partners, communicating with the public using approved templates, proactively identifying repeat and unattended issues, and building and protecting the reputation.



Primary Activities and Responsibilities:


? Interact with local, state, and federal government officials, private citizens, community organizations, emergency management officials, investors, and the media via phone, mail, e-mail, or fax, and accurately input issue details into web-based case management system software



Provide timely and accurate responses to public constituents using approved templates and hand-crafted correspondence.


? Assign accountability and follow up with business partners to ensure issue is addressed.


? Maintain and reconcile transactions and activities within web-based case management system software.


? Initiating contact with constituents and business partners.


? Assist with developing training materials and training business partners on Tell processes and web-based case management system software.


? Documenting progress in cases for internal and external business partners.


? Miscellaneous activities and responsibilities as assigned by manager



Qualifications Minimum Qualifications: ? Associates degree from an accredited institution required in Communications, Public Relations, Public Affairs or related major field of study ? 3 or more years of experience with written correspondence ? 5 or more years of experience required in customer service call center environment



Equivalent Minimum Qualifications: ? Bachelors degree from an accredited institution in Public Relations, Public Affairs or related major field of study ? 2 of more years of experience with written correspondence. ? 3 or more years of experience required in customer service call center environment



Preferred Qualifications: ? 1 or more years of experience with written correspondence ? 5 or more years of experience in customer service call center environment Knowledge and Skills: ? Microsoft Office We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Customer Service with background in community affairs, IT / Software / Systems , Jacksonville, Florida

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