Community Affairs Specialist/Tell
Work hours may include a nonstandard workweek and various shift
Supports the Tell Service Center goals of consistently tracking
public concerns, assigning responsibility and accountability to
business partners, communicating with the public using approved
templates, proactively identifying repeat and unattended issues,
and building and protecting the reputation.
Primary Activities and Responsibilities:
? Interact with local, state, and federal government officials,
private citizens, community organizations, emergency management
officials, investors, and the media via phone, mail, e-mail, or
fax, and accurately input issue details into web-based case
management system software
Provide timely and accurate responses to public constituents using
approved templates and hand-crafted correspondence.
? Assign accountability and follow up with business partners to
ensure issue is addressed.
? Maintain and reconcile transactions and activities within
web-based case management system software.
? Initiating contact with constituents and business partners.
? Assist with developing training materials and training business
partners on Tell processes and web-based case management system
? Documenting progress in cases for internal and external business
? Miscellaneous activities and responsibilities as assigned by
Qualifications Minimum Qualifications: ? Associates degree from an
accredited institution required in Communications, Public
Relations, Public Affairs or related major field of study ? 3 or
more years of experience with written correspondence ? 5 or more
years of experience required in customer service call center
Equivalent Minimum Qualifications: ? Bachelors degree from an
accredited institution in Public Relations, Public Affairs or
related major field of study ? 2 of more years of experience with
written correspondence. ? 3 or more years of experience required in
customer service call center environment
Preferred Qualifications: ? 1 or more years of experience with
written correspondence ? 5 or more years of experience in customer
service call center environment Knowledge and Skills: ? Microsoft
Office We are an equal employment opportunity employer and will
consider all qualified candidates without regard to disability or
protected veteran status.