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Cisco ICM Systems Developer II

Location: Jacksonville
Posted on: January 14, 2021

Job Description:

Systems Developer II ? CISCO ICM



ROLES AND RESPONSIBILITIES



Position-Specific Skill: Cisco-ICM


Job Type: Technical ? 40 hour week


Start Date: 12/19/2014


End Date: 12/19/2015


Desired Education Level: Bachelors



Job Description:


? Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology


? Manages system/application environment and ongoing operations


? Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards


? Researches, designs, implements and tests technology solutions


? Proactively monitors and reports performance and utilization of assigned technologies


? Troubleshoots software and/or hardware issues/failures


? Resolves alerts and performs remediation activities


? Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners


? Collects and presents data for reporting and planning


? Assists with developing tactical strategies, processes and procedures related to systems/application administration


? Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors


? Collaborates with IT and business area partners on work groups and initiatives


? Determines best course of action for meeting business needs


? May provide input into infrastructure architecture designs


? Writes programming/scripting


? May participate in Disaster Recovery planning and exercises


? Ensures execution and alignment to architectural standards and blueprints.


? May contribute input to infrastructure architecture


? Performs on-call activities as needed for the environment and technologies



Job Requirements:


? 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology


? Bachelor?s degree in an IT related field or equivalent work experience


? Extensive working knowledge of multiple technologies and their interfaces and integration


? Competent working in one or more environments highly integrated with an operating system.


? Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations


? High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.


? Ability to manage tasks independently and take ownership of responsibilities


? Ability to learn from mistakes and apply constructive feedback to improve performance


? Ability to communicate technical information clearly and articulately


? Ability to adapt to a rapidly changing environment


? Experience analyzing business requirements and translating them into technical solutions


? Experience using Agile methodology



SKILLS


Cisco, Strong, 5-10 years,0-1 years ago


Call Center Technologies, Strong, 5-10 years,0-1 years ago


Voice Networks, Strong, 5-10 years,0-1 years ago



ADDITIONAL SKILLS



? Experience with Cisco Unified Contact Center Enterprise (UCCE)


? ICM Scripting experience


? Experience with Cisco Voice Portal or Cisco IP IVR


? CTI integration experience


? ICM technology and integration


? Strong SQL server stored procedure and Data Transformation Services experience


? Server 2003 and Server 2008 experience



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Cisco ICM Systems Developer II, IT / Software / Systems , Jacksonville, Florida

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