Bi-Lingual Call Center Representatives - Passion for Non Profit Industry Required
Location: Jacksonville
Posted on: January 14, 2021
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Job Description:
Bi-Lingual (Spanish/English) Contact Center Specialist
Position Overview
This position serves as a key interface with customers via inbound
or outbound calls, email and/or chat for the purpose of answering
questions related to the application. This position reports to a
Contact Center Team leader or Operations Manager.
Principal Duties and Responsibilities
? Greet callers in a courteous, friendly, and professional manner
using agreed upon procedures
? Listen attentively to customer needs and concerns; demonstrate
empathy
? Meet customer requirements through first contact resolution,
wherever possible
? Confirm customer understanding of the solution and provide
additional customer education as needed
? Prepare complete and accurate work and update customer file
? Communicate effectively with individuals/teams in the program to
ensure high quality and timely expedition of customer requests
? Effectively transfer misdirected customer requests to an
appropriate party
? Contribute ideas on ways to resolve problems to better serve the
customer and/or improve productivity
? Participate in activities designed to improve customer
satisfaction and business performance
? Use decision-support tools to respond to common customer
work/service order inquiries and requests
? Prepare customer correspondence
? Solve problems using agreed upon procedures
? Maintain basic knowledge of services
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Jacksonville , Bi-Lingual Call Center Representatives - Passion for Non Profit Industry Required, IT / Software / Systems , Jacksonville, Florida
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