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Bi-Lingual Call Center Representatives - Passion for Non Profit Industry Required

Location: Jacksonville
Posted on: January 14, 2021

Job Description:

Bi-Lingual (Spanish/English) Contact Center Specialist



Position Overview


This position serves as a key interface with customers via inbound or outbound calls, email and/or chat for the purpose of answering questions related to the application. This position reports to a Contact Center Team leader or Operations Manager.



Principal Duties and Responsibilities


? Greet callers in a courteous, friendly, and professional manner using agreed upon procedures


? Listen attentively to customer needs and concerns; demonstrate empathy


? Meet customer requirements through first contact resolution, wherever possible


? Confirm customer understanding of the solution and provide additional customer education as needed


? Prepare complete and accurate work and update customer file


? Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests


? Effectively transfer misdirected customer requests to an appropriate party


? Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity


? Participate in activities designed to improve customer satisfaction and business performance


? Use decision-support tools to respond to common customer work/service order inquiries and requests


? Prepare customer correspondence


? Solve problems using agreed upon procedures


? Maintain basic knowledge of services


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Bi-Lingual Call Center Representatives - Passion for Non Profit Industry Required, IT / Software / Systems , Jacksonville, Florida

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