JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Cisco IVR Systems Programmer II

Location: Jacksonville
Posted on: February 25, 2021

Job Description:

Systems Programmer II ? CISCO IVR


Position-Specific Skill: Cisco-IVR

Job Type: Technical ? 40 hour week

Start Date: 12/19/2014

End Date: 12/19/2015

Desired Education Level: Bachelors

Job Description:

Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

? Manages system/application environment and ongoing operations

? Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

? Researches, designs, implements and tests technology solutions

? Proactively monitors and reports performance and utilization of assigned technologies

? Troubleshoots software and/or hardware issues/failures

? Resolves alerts and performs remediation activities

? Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

? Collects and presents data for reporting and planning

? Assists with developing tactical strategies, processes and procedures related to systems/application administration

? Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

? Collaborates with IT and business area partners on work groups and initiatives

? Determines best course of action for meeting business needs

? May provide input into infrastructure architecture designs

? Writes programming/scripting

? May participate in Disaster Recovery planning and exercises

? Ensures execution and alignment to architectural standards and blueprints.

? May contribute input to infrastructure architecture

? Performs on-call activities as needed for the environment and technologies

Job Requirements:

4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

? Bachelor?s degree in an IT related field or equivalent work experience

? Extensive working knowledge of multiple technologies and their interfaces and integration

? Competent working in one or more environments highly integrated with an operating system.

? Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

? High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

? Ability to manage tasks independently and take ownership of responsibilities

? Ability to learn from mistakes and apply constructive feedback to improve performance

? Ability to communicate technical information clearly and articulately

? Ability to adapt to a rapidly changing environment

Experience analyzing business requirements and translating them into technical solutions

? Experience using Agile methodology

Required Experience Level

5-10 Years of STRONG Cisco experience required

5-10 Years of STRONG Call Center Technologies experience required

Additional Skills

Experience with Cisco Unified Contact Center Enterprise (UCCE)

IVR programming experience

Experience with Cisco Voice Portal or Cisco IP IVR

CTI integration experience

IVR technology and integration

Strong SQL server stored procedure and Data Transformation Services experience

Server 2003 and Server 2008 experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Cisco IVR Systems Programmer II, IT / Software / Systems , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Remote Java Developer
Description: Software Guidance Assistance, Inc., SGA , is searching for a Remote CoreJava Developer for a Contract assignment with one of our premier Health Care clients in Jacksonville, FL. MUST BE US CIT OR (more...)
Company: Software Guidance & Assistance
Location: Jacksonville
Posted on: 02/26/2021

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Daytona Beach
Posted on: 02/26/2021

Junior CSS/HTML Developer
Description: Are you ready to get hired in the next 4 weeks Revature is the fastest growing employer of emerging tech talent and has over 300 new Junior CSS/HTML Developer positions available.One day someone is going (more...)
Company: Revature
Location: Palatka
Posted on: 02/26/2021

Web Developer
Description: Description If you're looking to further your career as a Web Developer, Robert Half Technology currently has an opportunity for someone with a passion for web design and a thorough understanding of user (more...)
Company: Robert Half
Location: Jacksonville
Posted on: 02/26/2021

Front End Developer (Entry level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers across the country. We are the largest employer of emerging tech talent.One day someone is going to ask you where you got (more...)
Company: Revature
Location: Daytona Beach
Posted on: 02/26/2021

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Palatka
Posted on: 02/26/2021

Technology Talent Pool
Description: Are you interested in being a part of one of America's most essential, industry-leading transportation companies CSX Transportation is a Fortune 500 railroad company seeking top-tier Technology Talent. (more...)
Company: CSX Technology
Location: Jacksonville
Posted on: 02/26/2021

Java Developer - Entry Level
Description: At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 4 weeks, we will hire over 300 new Entry Level Java Developers.--One day someone is going to ask you where (more...)
Company: Revature
Location: Jacksonville
Posted on: 02/26/2021

CompTIA (Warriors to Work/Tech Academy) Graduates - Technical Support (Non-Cleared Env.)
Description: Overview: Apex Systems, the nation's 2nd largest Information Technology Staffing and Solutions firm, consistently has job opportunities for Information Technology / Technical Support / Helpdesk Professionals (more...)
Company: Apex Systems
Location: Jacksonville
Posted on: 02/26/2021

.NET Developer
Description: Syms Strategic Group SSG is seeking a talented .Net Developer br br Location: Gainesville, FL. Other U.S. based locations may be considered. br br Department: Veterans Affairs br br Type: (more...)
Company: Syms Strategic Group, LLC (SSG)
Location: Gainesville
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds