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Work From Home Technical Field Support Representative

Company: ADT Security Services
Location: Middleburg
Posted on: April 8, 2021

Job Description:

Company Overview: At ADT, we-'ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Position Summary: Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Position Responsibilities: Process requests for multiple vendor applications customized by install configuration. Provide real-time installation quotes to field technicians and limited technical support to customers. Complete data entry associated with confirmation, including confirmation of test signals. Confirm account status/information with field technicians and office personnel Enter order information into the system for technician upsells and process payments as applicable. Provide support to high-profile Custom Home accounts. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Provide support for ADHOC data cleanup projects. Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind. Other projects as assigned. Education/Experience: High School Degree or equivalent Experience: Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience. Ability to successfully pass data and provisioning assessments during training. Demonstrate ability to maintain a high degree of productivity and accuracy Excellent verbal and written communication skills Excellent customer service skills Ability to type 25 wpm Excellent working computer knowledge Strong problem-solving and multi-tasking skills a must As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together. ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

Keywords: ADT Security Services, Jacksonville , Work From Home Technical Field Support Representative, IT / Software / Systems , Middleburg, Florida

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