Technical Support Representative

Company: Routeware, Inc.
Location: Jacksonville
Posted on: April 9, 2021

Job Description:

About Core Core Computing Solutions, a Routeware Global company, has been in the business of making waste and recycling companies run to their full potential since 2003. Our turn-key financial and operational software package helps hundreds of companies, thousands of users, and millions of customers daily to streamline communications, reduce inefficiencies, and automate everyday tasks. Our passion is leveraging proven technologies and applying them to the waste and recycling industry through simple, easy-to-use interfaces. This is reflected in our key off-the-shelf technologies: Microsoft SQL Server and .NET Additionally, our 99%+ client retention rate since inception tell you everything you need to know about our passion for customer service and our commitment to product innovation. Our culture is one of impact within a dynamic, collaborative environment that appreciates innovation, initiative, and creative problem-solving. We provide a casual yet professional work environment with a standard of excellence, designed to bring the best out of our team members. Position Overview We are currently seeking a dynamic, adaptable individual to join our software support team. The successful candidate will provide comprehensive support and assistance to existing customers utilizing our enterprise-class financial and operational software. Responsibilities --- Fielding functionality inquiries and development requests--- Diagnosing and resolving issues from accounting to routing--- Custom report development and maintenance via Crystal Reports--- Software installation and setup--- Server-based user maintenanceRequired Qualifications --- 3+ years of business experience in accounting or billing or payables/receivables, financial reporting, or customer service for an enterprise software company--- Professional written and verbal communication skills--- Excellent listening skills--- Good problem solving skills and the ability to listen to customers as they express their issues--- Ability to handle multiple concurrent projects/tasks & work with minimal supervision--- Proficiency with Crystal Reports (or equivalent custom reporting tool) and Microsoft SQL is desirable.Preferred Qualifications --- Experience with Crystal Reports--- Experience performing data conversions--- Experience with Microsoft server operating systems/applications--- Experience with SQL procedures and views--- Willingness and ability to travel nationallyEDUCATION Bachelor's degree preferred Benefits --- Comprehensive benefits (medical, vision, dental, and life insurance)--- 401K match--- Paid Time Off--- 8 company holidaysThis is a full-time role based in Jacksonville, FL. Interested parties are encouraged to send a cover letter detailing why you think you could be a great fit, along with an updated resume. Thanks, and we look forward to hearing from you. Routeware, Inc. is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality and all employment decisions are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Powered by JazzHR 8l0yH7RwBl

Keywords: Routeware, Inc., Jacksonville , Technical Support Representative, IT / Software / Systems , Jacksonville, Florida