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Technical Consultant, CCTV/Access Control

Company: Dahua Technology USA
Location: Jacksonville
Posted on: April 10, 2021

Job Description:

Company Description:Dahua Technology USA Inc. is a subsidiary of Dahua Technology, the world's second-largest manufacturer of video surveillance equipment by market share, according to a 2018 IHS report. Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. Dahua Technology's surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA provides sales and support throughout the U.S. and Canada.
Job Summary:Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Duties & Responsibilities:

  • Discuss with customers and engineers to determine system requirements, and provide solutions.
  • Collaborate with sales teams to understand customer requirements and provide sales support, working closely with all the key dealer/SI in the assigned region, build personal trust and relationship with customer
  • Secure orders with sales teams
  • Plan and customize products to meet customer needs
  • Help clients solve key problems that needs onsite presence or coordinate with tech support team to find solutions
  • Recommend and cross reference improved materials to customers, showing how changes will lower costs or increase the value
  • Help in researching and developing new products by gathering customer requirements
  • Help the company to provide evaluation to the customer or business opportunities in a technical perspective
  • May have minor responsibility in supporting OEM customers as well Competencies:--- Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.--- Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. --- Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.--- Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.--- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.--- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    --- Required Education and Experience
    • BS degree in Computer Science or related engineering field or equivalent practical experience
    • 5+ years of technical sales, sales support or sales engineering experience
    • Strong technical experience of higher-end CCTV and Access Control systems
    • Excellent oral and written communication skills (ability to present information to both technical and non-technical people)

Keywords: Dahua Technology USA, Jacksonville , Technical Consultant, CCTV/Access Control, IT / Software / Systems , Jacksonville, Florida

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