Field Service Technician
Company: Advantage Resourcing
Location: Jacksonville
Posted on: April 10, 2021
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Job Description:
This PC/Printer field break/fix position provides a wide range
of hardware support and related services specifically to our
clients PC Products customers. Products include Laptop, Desktop,
RPOS, and Workstation products. Printer knowledge is a huge plus. A
fast paced, constantly changing environment that requires positive
approaches and demonstrated success at handling multiple stressors.
Candidates must be self-contained, resourceful and determined for
success. This is a team based group of self-starting,
technical/mechanical delivery professional. This ever changing
environment presents each team member with various daily events
that educate customers about the technology, manage critical
service events, and interact with multiple levels of customer
management/teams. These teams are responsible for completely
satisfied customers and helping to grow our customers business in a
profitable manner and within budget. It is imperative that the
Field Service Rep. understands the financial aspects and business
impact of what they deliver, how and why. Typical types of
reactive, on customer site, service events include, but are not
limited to: Configuring hardware, software and simple network
components, install, unit repair, and working with escalation
personal performing and assisting in technical action plans to
remediate pc/print issues. Demonstrated core competencies of
success in this position are: --- Strong mechanical aptitude,
working with tools and various alignment apparatus. --- Alignment
with customer's business needs while maintaining contractual
commitments. --- Ability to logically and systemically
technically/mechanically troubleshoot various hardware problems on
printers. May also involve third party software, networks and
switches. --- Able to balance and prioritize multiple activities
and issues. --- Successful cause and effect understanding of
financial perspectives on the business. --- Strong interpersonal
verbal/written skills; especially in person, on a customer site.
This is critical to relationship building and expectations. ---
Attention to detail and commitment to administrative
responsibilities. --- Exercise solid business based decision making
skills, taking appropriate risk to insure that the customer's
business need are met. --- Independent thinking while adhering to
standard technological/mechanical and business procedures. ---
Industry / company knowledge that provides solid technology
solutions and options to the customer. --- Ability to quickly and
accurately evaluate a technical situation while managing the
operational challenges. --- Working independently and able to
re-prioritization of tasks/events/commitments quickly based on
contract, customer and business situations. Highly skills at
prioritization, planning, working independently all within standard
policies and business standards. Requirements: --- Availability to
work both scheduled and unscheduled overtime. --- Participate in
assigned work during non-traditional workdays, holidays and shift
work. --- Onsite customer facing experience. ---
Technical/mechanical hardware repair experience. --- Demonstrated
technical/mechanical aptitude for learning new technology. There is
mileage reimbursement and cell phone allowance. About Advantage
Resourcing Advantage Resourcing is committed to providing equal
employment opportunity for all persons regardless of race, color,
religion (including religious dress and grooming practices), sex,
sexual orientation, gender, gender identity, gender expression,
age, marital status, national origin, ancestry, citizenship status,
pregnancy, medical condition, genetic information, mental and
physical disability, political affiliation, union membership,
status as a parent, military or veteran status or other non-merit
based factors. We will provide reasonable accommodations throughout
the application, interviewing and employment process. If you
require a reasonable accommodation, contact us. Advantage
Resourcing is an E-Verify employer. This policy is applicable to
all phases of the employment relationship, including hiring,
transfers, promotions, training, terminations, working conditions,
compensation, benefits, and other terms and conditions of
employment. All employees are directed to familiarize themselves
with this policy and to act in accordance with it. All decisions
with respect to employment matters and other phases of
employer-temporary employee relationships will be in keeping with
this policy and in accordance with all applicable laws and
regulations.
Keywords: Advantage Resourcing, Jacksonville , Field Service Technician, IT / Software / Systems , Jacksonville, Florida
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