Field Services Technician 1
Company: Arthur Grand Technologies Inc
Location: Jacksonville
Posted on: June 25, 2022
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Job Description:
Job Description
Position: Field - Services Technician 1
Long Term Contract
Location: -Jacksonville, FL 32216
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Please check your candidate's availability based on below slots
12 pm EST -4pm EST
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Note: Vaccination is mandatory or Candidate should able to took
Vaccine.
The candidate should be either GC or USC
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Job Description-
Minimum Experience 1-3 Years of field - Services Technician 1
As a member of the Field Service Operations team, the candidate
will provide high quality support with very good customer service,
technical expertise, and timeliness. This position has frequent
contact with end users, peers, and managers, primarily face-to-face
as deskside support for service requests and on-site problem
resolution. The candidate will work in a team environment with a
collaborative approach to resolving customer problems and
supporting other members of the Site Services department. The
candidate will also provide hands and eyes support to other IT
teams including but not limited to Audio Visual, Network ( Date and
voice), and Servers.
Job Description
As an Onsite Support Technician with minimum of one to three years
of technical experience in providing quality services to the end
users which includes the following key roles and
responsibilities:
--- - - - - - - - - - - Provide customer facing end-user support
that includes:
--- - - - - - - - - - - Install and Configure desktops, laptops,
mobile devices, and associated Peripherals and related
Software.
--- - - - - - - - - - - Perform Break Fix, Desk Side Support,
IMACD's, Data Migration, Refreshes, etc.
--- - - - - - - - - - - Perform onsite updates, Configuration
changes, or Software installations.
--- - - - - - - - - - - Provide onsite technical assistance to End
Users.
--- - - - - - - - - - - Identifies potential issues that could
adversely impact End User experience and follows through on action
steps to prevent.
--- - - - - - - - - - - Manage the ticket queue and ensure tickets
are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and
promptly follow up as needed.
--- - - - - - - - - - - Coordinate with vendors for provision of
end-user support (e.g. Hardware Vendor technicians for warranty
repair/replacement)
--- - - - - - - - - - - Perform end-user support related security
and controls and compliance related tasks such as access reviews,
risk assessments, controls verifications, facility inspections,
maintenance of verification logs
--- - - - - - - - - - - Coordinate with Level 3 support groups and
project teams for service delivery enhancements, maintenance and
upgrades.
--- - - - - - - - - - - Provide IT support for on-site or off-site
events and meetings including site setup, coordination with venue
IT/AV contacts and stand-by support
--- - - - - - - - - - - Provide IT support for disaster recovery
and immediate response in the event of emergency situations at
local sites.
--- - - - - - - - - - - Provide On-call support if required outside
business hours on a rotational basis
--- - - - - - - - - - - Provide Hand and Feet support for network
data and voice devices
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FSO Telecom task:
--- - - - - - - - - - - Installation of IP, wireless, Analog and
Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.)
--- - - - - - - - - - - Configuration of phones using SOP and
Phones movement.
--- - - - - - - - - - - Update the inventory of phones, peripherals
and system cards( like TDM, digital and CPU cards etc.) to network
voice team.
--- - - - - - - - - - - Testing the cables using the tester for IP
phone and TDM phones from patch panel to user's desk
--- - - - - - - - - - - Punching the cable for different type of
panel like patch panel or IDF or MDF for krone with krone tool and
punching tool
--- - - - - - - - - - - Update the circuit inventory and vendor
details for service provider to network voice team.
--- - - - - - - - - - - Coordination with local vendor for ISP ,
OEM, channel partner and different team
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Desired Qualifications:
--- - - - - - - - - - - BS/BA in Computer Science, Information
systems, or an equivalent combination of education or
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Experience:
--- - - - - - - - - - - One to three years of experience in service
delivery and End user hardware and software Configuration
troubleshooting.
--- - - - - - - - - - - Experience with various desktop systems,
operating systems, and diverse technical environments.
--- - - - - - - - - - - Excellent customer service orientation and
verbal communication skills.
--- - - - - - - - - - - Experience Supporting Windows Operating
Systems, MS Office, VPN, local and Network printing, Notebooks and
mobile devices.
--- - - - - - - - - - - Ability to install software for and
troubleshoot a wide range of applications.
--- - - - - - - - - - - Analytical thinking and problem-solving
ability.
--- - - - - - - - - - - CompTIA A+ certification or equivalent
certification
--- - - - - - - - - - - Flexible for travelling to remote sites or
cluster
--- - - - - - - - - - - Provide assistance for network relates
issues
--- - - - - - - - - - - Should be able to lift weight up to 30 lbs
at waist level
--- - - - - - - - - - - Update the inventory of phones, peripherals
and system cards( like TDM, digital and CPU cards etc.) to network
voice team.
--- - - - - - - - - - - Testing the cables using the tester for IP
phone and TDM phones from patch panel to user's desk
--- - - - - - - - - - - Punching the cable for different type of
panel like patch panel or IDF or MDF for krone with krone tool and
punching tool
--- - - - - - - - - - - Update the circuit inventory and vendor
details for service provider to network voice team.
--- - - - - - - - - - - Coordination with local vendor for ISP ,
OEM, channel partner and different team.
Keywords: Arthur Grand Technologies Inc, Jacksonville , Field Services Technician 1, IT / Software / Systems , Jacksonville, Florida
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