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Technical Writer Senior

Company: FIS
Location: Jacksonville
Posted on: August 7, 2022

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward thinking? At FIS, you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. Summary We are looking for an experienced editor/Technical Writer who loves the craft of writing and who can dig into the details of copy to ensure that it meets FIS business goals and standards. Somebody who is creative as well as analytical with a passion for solving problems and helping our customers be successful. A phenomenal teammate with a collaborative and resourceful style of working with others who enjoys building the skills of our Knowledge-Centered Service (KCS) coaches and contributors as much as developing awesome content. What You ll Do Your top goal is to help the FIS Client Experience team produce the highest quality knowledge content so customers and colleagues can quickly find answers. You will strive to make our content easy to find, easy to follow, and engaging. Key Tasks

  • Review knowledge content to ensure that it meets standards and fosters a consistent, friendly voice and tone to meet the information needs of our non-technical and technical client audiences.
  • Analyze various sources of user data and customer behavior research to look for opportunities to create content to better help users resolve their issues.
  • Identify educational opportunities for KCS participants and either develop and provide microlearning and other learning solutions to improve KCS participants core skills or coordinate meeting educational needs with the Global KCS and Learning Solutions teams.
  • Develop and facilitate positive working relationships with KCS participants, the Global KCS team, and team leads.
  • Update and maintain style guides, word lists, synonym indices, procedures, templates, and grammar rules that provide guidance to our knowledge contributors.
  • Create knowledge content that meets business goals and FIS standards.
  • Partner with internal teams to optimize knowledge content as new initiatives are launched.
  • Streamline internal processes and define best practices.
  • Provide knowledge insights and leadership reporting as needed. What You Need to Succeed
    • Undergraduate or postgraduate degree in English, Technical Writing, Instructional Design, or related experience (5+ years)
    • Excellent structural and style editing, verbal communication, and creative problem-solving skills.
    • Proven track record in leading and guiding non-writers to deliver more impactful content.
    • Ability to produce concise and straightforward copy in support of results-oriented outcomes and timelines.
    • Familiarity with current SEO principles and experience applying them to knowledge content.
    • Comfortable with emerging technologies.
    • Accustomed to working across multiple time zones and with colleagues of different cultural backgrounds .Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Jacksonville , Technical Writer Senior, IT / Software / Systems , Jacksonville, Florida

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