Technical Writer Senior
Posted on: August 7, 2022
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor's Degree
Travel Percentage : 0%Job DescriptionAre you curious, motivated,
and forward thinking? At FIS, you ll have the opportunity to work
on some of the most challenging and relevant issues in financial
services and technology. Our talented people empower us, and we
believe in being part of a team that is open, collaborative,
entrepreneurial, passionate, and above all fun. Summary We are
looking for an experienced editor/Technical Writer who loves the
craft of writing and who can dig into the details of copy to ensure
that it meets FIS business goals and standards. Somebody who is
creative as well as analytical with a passion for solving problems
and helping our customers be successful. A phenomenal teammate with
a collaborative and resourceful style of working with others who
enjoys building the skills of our Knowledge-Centered Service (KCS)
coaches and contributors as much as developing awesome content.
What You ll Do Your top goal is to help the FIS Client Experience
team produce the highest quality knowledge content so customers and
colleagues can quickly find answers. You will strive to make our
content easy to find, easy to follow, and engaging. Key Tasks
- Review knowledge content to ensure that it meets standards and
fosters a consistent, friendly voice and tone to meet the
information needs of our non-technical and technical client
- Analyze various sources of user data and customer behavior
research to look for opportunities to create content to better help
users resolve their issues.
- Identify educational opportunities for KCS participants and
either develop and provide microlearning and other learning
solutions to improve KCS participants core skills or coordinate
meeting educational needs with the Global KCS and Learning
- Develop and facilitate positive working relationships with KCS
participants, the Global KCS team, and team leads.
- Update and maintain style guides, word lists, synonym indices,
procedures, templates, and grammar rules that provide guidance to
our knowledge contributors.
- Create knowledge content that meets business goals and FIS
- Partner with internal teams to optimize knowledge content as
new initiatives are launched.
- Streamline internal processes and define best practices.
- Provide knowledge insights and leadership reporting as needed.
What You Need to Succeed
- Undergraduate or postgraduate degree in English, Technical
Writing, Instructional Design, or related experience (5+
- Excellent structural and style editing, verbal communication,
and creative problem-solving skills.
- Proven track record in leading and guiding non-writers to
deliver more impactful content.
- Ability to produce concise and straightforward copy in support
of results-oriented outcomes and timelines.
- Familiarity with current SEO principles and experience applying
them to knowledge content.
- Comfortable with emerging technologies.
- Accustomed to working across multiple time zones and with
colleagues of different cultural backgrounds .Privacy StatementFIS
is committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice .EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available here For positions located in
the US, the following conditions apply. If you are made a
conditional offer of employment, you will be required to undergo a
drug test. ADA Disclaimer: In developing this job description care
was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis. Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.
Keywords: FIS, Jacksonville , Technical Writer Senior, IT / Software / Systems , Jacksonville, Florida
Didn't find what you're looking for? Search again!