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Senior Systems Engineer - Information Technologies

Company: City of Jacksonville
Location: Jacksonville
Posted on: May 28, 2023

Job Description:

Senior Systems Engineer - Information Technologies
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Senior Systems Engineer - Information Technologies
Salary
$89,738.71 - $96,844.05 Annually
Location
Jacksonville, FL
Job Type
Appointed Employee
Job Number
2023-05164
Department
FINANCE AND ADMINISTRATION
Opening Date
05/19/2023
Closing Date
Continuous



  • Description


  • Benefits


  • Questions


    Job Description
    Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
    The Information Technology Division is actively seeking one (1) Senior Systems Engineer.
    Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
    The Systems Engineer Senior reports to the Server Infrastructure Manager and is an advanced technical position. The incumbent is responsible for implementation, configuration, upgrade, monitoring, troubleshooting, and administration of the City of Jacksonville mission critical server technology software and hardware infrastructure.
    Examples of Work


    • Participates in long-range enterprise technical planning by providing consultative direction, recommendations and authoritative engineering judgment in the decision making process for future efforts.


    • Provides guidance and work leadership to less-experienced / non-senior infrastructure team members and may have supervisory responsibility.


    • May serve as a technical team or task lead.


    • Serves as subject matter expert for IT projects, products and services.


    • Develops and documents standard operating procedures.


    • Manages the services, products, and infrastructure to include current and prior versions of active directory, EMC storage area networks (SAN), VMware virtualization, Microsoft Windows Server and Unix OS platforms, Microsoft Systems Center Configuration Manager (SCCM), Microsoft Systems Center Operations Manager (SCOM), Microsoft 365 cloud-based email, application and data storage. Diskeeper defragmentation, Citrix client remote access, F5 software load balancing, Microsoft Exchange, Symantec file and email archiving, Solarwinds suites of application (server and application monitoring, Network Monitoring and software distribution, etc.) , Proficient with Powershell scripting for process automation, troubleshooting, and configureation. WatchGuard firewall and email/spam filtering, Webtrends web analytics, Symantec Netbackup, Avamar backup solution with a Data Domain environment, patch management, backend-technology for Commercial Off The Shelf (COTS) and in-house developed applications, and cloud based solutions.


    • Operates personal computer including word, spreadsheet, database, and other related software to include Visio.


    • Works closely with Enterprise Architects and System Architects, and business units to assist with the design of infrastructure solutions to meet business requirements. The incumbent will have both leadership and technical skills to effectively and efficiently communicate technical terms and direction in a way that is easily understood by IT staff and business customers.


    • Integrates monitoring and configuration services as appropriate, (SCCM, SCOM, Solarwinds, etc.)


    • Creates and implements simple to complex powershell scripted solutions for various operational support.


    • Implements and configures hardware, system software, and business software.


    • Documents product implementation and upgrade steps in easy-to-follow instructions, and creates necessary technical design documents.


    • Conducts proactive maintenance of IT infrastructure with no supervision including maintaining high level of systems availability, monitoring systems performance and reliability to mitigate outages and system interruptions, managing tools for providing early warning and alerts, and monitoring system capacity utilization and taking proactive steps to avoid over utilization.


    • Works with vendors to resolve system outages, advanced technical hardware and software issues.


    • Serves as escalation point for critical and complex issues from junior team members.


    • Diagnoses and resolves advanced technical issues, conducts root cause analysis, demonstrates consistent level of accuracy with problem resolution.


    • Performs firmware and operating systems upgrades and patches.


    • Performs backups and restores of customer data.


    • Configures, tests and pilots deployment of new technologies and solutions.


    • Participate in disaster recovery tests and planning.


    • Responds to and resolves assigned tickets and requests.


    • After hours work as required.


    • Demonstrates proficiency in the City of Jacksonville's competencies.


    • Performs related duties as required.


      (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
      Open Requirements/Supplemental Information


      • Nine (9) years of education and/or experience in information technology which must include


      • At least five (5) years of experience in the systems engineer role or equivalent server infrastructure role.


        Bachelor's degree from an accredited institution in IT, Computer Science, or related field preferred.
        LICENSING/CERTIFICATION/REGISTRATION:


        • Depending upon assignment, may be required to obtain specialized certifications.


        • FL Class E Driver's License Is required prior to appointment and must be maintained.


        • City of Jacksonville Public Driver Certification Is required prior to appointment and must be maintained.


          OTHER REQUIREMENTS:

          • Within 90 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Services (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing web-based training courses which cover physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities and risks.

            A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.
            The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.
            Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
            If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference
            If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
            Florida Department of Veterans Affairs
            Attention: Veterans' Preference Coordinator
            11351 Ulmerton Road, Suite 311-K
            Largo, FL 33778-1630
            Email: VeteransPreference@fdva.state.fl.us
            The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
            www.coj.net/benefits
            01
            Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?


            • Yes


            • No


              02
              Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?


              • Yes


              • No


                03
                The budgeted annual salary range for this position is $89,738.71 - $96,844.05. This is not negotiable. If selected, would you be willing to accept this position in this pay range?


                • Yes


                • No


                  04
                  A Bachelor's degree from an accredited institution in IT, Computer Science, or related field is preferred. Do you have a bachelor's degree or higher in one of these fields?


                  • I have a Bachelor's degree or higher in one of the preferred fields.


                  • I have a Bachelor's degree or higher in another field.


                  • I do not have a bachelor's degree or higher.


                    05
                    If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
                    06
                    Do you have a minimum of nine (9) years of education and/or experience in information technology?


                    • Yes


                    • No


                      07
                      Provide a detailed description (at least 3-4 complete sentences) of your experience.
                      08
                      Indicate the organization(s) you worked for where you gained this experience.
                      09
                      Do you have a minimum of five (5) years of experience in the systems engineer role or equivalent server infrastructure role?


                      • Yes


                      • No


                        10
                        Provide a detailed description (at least 3-4 complete sentences) of your experience.
                        11
                        Indicate the organization(s) you worked for where you gained this experience.
                        12
                        Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.


                        • FL Class A Commercial Driver License (CDL)


                        • FL Class B Commercial Driver License (CDL)


                        • FL Class C Commercial Driver License (CDL)


                        • FL Class E Driver License


                        • GA Standard Driver's License


                        • GA Class A Commercial Driver's License (CDL)


                        • GA Class B Commercial Driver's License (CDL)


                        • GA Class C Commercial Driver's License (CDL)


                        • License from another State.


                        • Learner Permit


                        • My license is currently invalid.


                        • I do not possess any type of Driver's License.


                          13
                          Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?


                          • Yes


                          • No


                            14
                            Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?


                            • Yes


                            • No


                              15
                              Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?


                              • Yes


                              • No


                                16
                                I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.


                                • Yes, the City of Jacksonville has my consent to check my driver's license.


                                • No, I do not wish to give consent to the City of Jacksonville to check my driver's license.


                                  17
                                  Provide your full Driver's License or Identification number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.
                                  18
                                  If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference


                                  • Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.


                                  • No, I am not claiming veterans preference and this does not apply to me.


                                    19
                                    If basing/meeting qualifications based on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

                                    • I have read the above statement and understand what is required.

                                      Required Question
                                      Agency
                                      City of Jacksonville
                                      Address
                                      117 W. Duval St. Suite 150 Jacksonville, Florida, 32202
                                      Website
                                      http://www.coj.net/departments/employee-services.aspx
                                      Apply
                                      Please verify your email address Verify Email

Keywords: City of Jacksonville, Jacksonville , Senior Systems Engineer - Information Technologies, IT / Software / Systems , Jacksonville, Florida

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