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Looking for Cisco Developers & Programmers -

Location: Jacksonville
Posted on: June 28, 2024

Job Description:

ystems Developer II - CISCO ICM JAX FL



ROLES AND RESPONSIBILITIES



Position-Specific Skill: Cisco-ICM


Job Type: Technical - 40 hour week


Start Date: 12/19/2014


End Date: 12/19/2015


Desired Education Level: Bachelors



Job Description:


" Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology


" Manages system/application environment and ongoing operations


" Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards


" Researches, designs, implements and tests technology solutions


" Proactively monitors and reports performance and utilization of assigned technologies


" Troubleshoots software and/or hardware issues/failures


" Resolves alerts and performs remediation activities


" Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners


" Collects and presents data for reporting and planning


" Assists with developing tactical strategies, processes and procedures related to systems/application administration


" Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors


" Collaborates with IT and business area partners on work groups and initiatives


" Determines best course of action for meeting business needs


" May provide input into infrastructure architecture designs


" Writes programming/scripting


" May participate in Disaster Recovery planning and exercises


" Ensures execution and alignment to architectural standards and blueprints.


" May contribute input to infrastructure architecture


" Performs on-call activities as needed for the environment and technologies



Job Requirements:


" 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology


" Bachelor's degree in an IT related field or equivalent work experience


" Extensive working knowledge of multiple technologies and their interfaces and integration


" Competent working in one or more environments highly integrated with an operating system.


" Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations


" High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.


" Ability to manage tasks independently and take ownership of responsibilities


" Ability to learn from mistakes and apply constructive feedback to improve performance


" Ability to communicate technical information clearly and articulately


" Ability to adapt to a rapidly changing environment


" Experience analyzing business requirements and translating them into technical solutions


" Experience using Agile methodology



SKILLS


Cisco, Strong, 5-10 years,0-1 years ago


Call Center Technologies, Strong, 5-10 years,0-1 years ago


Voice Networks, Strong, 5-10 years,0-1 years ago



ADDITIONAL SKILLS



" Experience with Cisco Unified Contact Center Enterprise (UCCE)


" ICM Scripting experience


" Experience with Cisco Voice Portal or Cisco IP IVR


" CTI integration experience


" ICM technology and integration


" Strong SQL server stored procedure and Data Transformation Services experience


" Server 2003 and Server 2008 experience



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Looking for Cisco Developers & Programmers -, IT / Software / Systems , Jacksonville, Florida

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