Cisco ICM Systems Developer II

Location: Jacksonville
Posted on: May 2, 2025

Job Description:

Systems Developer II ? CISCO ICM

ROLES AND RESPONSIBILITIES

Position-Specific Skill: Cisco-ICM

Job Type: Technical ? 40 hour week

Start Date: 12/19/2014

End Date: 12/19/2015

Desired Education Level: Bachelors

Job Description:

? Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

? Manages system/application environment and ongoing operations

? Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

? Researches, designs, implements and tests technology solutions

? Proactively monitors and reports performance and utilization of assigned technologies

? Troubleshoots software and/or hardware issues/failures

? Resolves alerts and performs remediation activities

? Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

? Collects and presents data for reporting and planning

? Assists with developing tactical strategies, processes and procedures related to systems/application administration

? Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

? Collaborates with IT and business area partners on work groups and initiatives

? Determines best course of action for meeting business needs

? May provide input into infrastructure architecture designs

? Writes programming/scripting

? May participate in Disaster Recovery planning and exercises

? Ensures execution and alignment to architectural standards and blueprints.

? May contribute input to infrastructure architecture

? Performs on-call activities as needed for the environment and technologies

Job Requirements:

? 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

? Bachelor?s degree in an IT related field or equivalent work experience

? Extensive working knowledge of multiple technologies and their interfaces and integration

? Competent working in one or more environments highly integrated with an operating system.

? Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

? High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

? Ability to manage tasks independently and take ownership of responsibilities

? Ability to learn from mistakes and apply constructive feedback to improve performance

? Ability to communicate technical information clearly and articulately

? Ability to adapt to a rapidly changing environment

? Experience analyzing business requirements and translating them into technical solutions

? Experience using Agile methodology

SKILLS

Cisco, Strong, 5-10 years,0-1 years ago

Call Center Technologies, Strong, 5-10 years,0-1 years ago

Voice Networks, Strong, 5-10 years,0-1 years ago

ADDITIONAL SKILLS

? Experience with Cisco Unified Contact Center Enterprise (UCCE)

? ICM Scripting experience

? Experience with Cisco Voice Portal or Cisco IP IVR

? CTI integration experience

? ICM technology and integration

? Strong SQL server stored procedure and Data Transformation Services experience

? Server 2003 and Server 2008 experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Cisco ICM Systems Developer II, IT / Software / Systems , Jacksonville, Florida