Field Service Project Sup/Specialist
Company: Clean Harbors
Location: Jacksonville
Posted on: May 6, 2025
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Job Description:
The Emergency Response and Training Solutions (ERTS) Project
Manager is primarily responsible for ensuring that all jobs
performed for a specific client, or groups of clients are properly
scoped, quoted and executed safety and efficiently to meet the
clients' expectations. This role also provides the full range of
project management, and supervision required for the successful
performance, and completion of projects.
- Review projects every day to confirm all regulatory reporting
requirements have been completed.
- Work closely with Project Managers to assist them with various
tasks such as obtaining final documents from contractors, call
regulators to provide updates when needed and review projects for
closure.
- Compile final documentation and organize in a neat fashion
summarizing for the client, all work completed on the project. (See
separate Closure SOP)
- Prepare final billing sheet for review and upon approval, submit
final invoice to client. (See separate Invoicing SOP)
- Assist the call center as back up to high call volume times.
- Timely answers a multi-line telephone system for emergency and
non-emergency calls from clients.
- Screen and transfer calls in a high-volume phone environment.
- Answer phones and handles all intake inquiries for incidentals
and incidentals with reporting.
- Complete phone screenings and assists clients in obtaining needed
paperwork.
- On specific accounts, obtains authorization from Operations
Manager, Project Manager, Environmental specialist, or Program
Manager to verify if a spill can be cleaned by terminal once SDS is
obtained.
- Accurately log information from client interactions into ALERT
system.
- Including use of correct grammar and spelling, accurate selection
of all appropriate categories, and addition of any notes or
comments pertinent to the contact and/or contact record.
- Providing and maintaining excellent customer service and
satisfaction.
- Ensure that all SOP's and client special instruction are
performed and are compliant.
- Efficiently identify and escalate any calls or emails regarding
emergency spill and/or remedial activities needing completion
communications to appropriate Project Manager.
- Conduct telephonic regulatory reporting in states/provinces
across US/Canada to ensure regulatory compliance on behalf of
client.
- Submit written, telephonic, and online reports to regulatory
agencies (initial and interim reports).
- Communicate effectively to contractors, client, regulatory
officials, etc., through both written and verbal communication.
- Return all internal and external calls, emails, and facsimiles in
a timely manner to ensure that customers' concerns are understood,
addressed and resolved in an efficient and complete manner as
quickly as possible.
- Perform other job-related duties as required.
- Effectively log time "Billable Hours" to specific project to
cover cost of service provided Project Specialist
Responsibilities
Prepare final billing sheet for review and upon approval, submit
final invoice to client.
- Contractor Invoice receipt and upload -
- Manual Upload to Client external payables systems
- Report and document Alerts ready to close
- Client payable summaries
Qualifications
POSITION REQUIREMENTS:
To perform this job successfully, an individual must be able to
accomplish (at a minimum) the position's skill areas. Listed below
are the representative areas of knowledge, experience, and
abilities necessary to meet the position's essential requirements.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the Intake Specialist function.
- Experience: 2 to 3 years in the following: customer service, call
center, dispatch, or similar role.
- Data entry, excellent written and verbal communication.
- 35-40+ WPM
- A 4-year degree in a related field: Environmental Science,
Chemistry, Waste Management, Health, Safety, Emergency Management,
(or similar major) or Direct hazardous material response experience
is required.
- High School diploma or GED.
- The candidate MUST possess strong time management skills,
attention to detail, organizational skills, & ability to manage
multiple projects.
- Must be eligible to work in the US.
- Experience with RCRA, OSHA and DOT Regulations.
- Must be a team player and work to accomplish common goals in the
department.
Skills/Knowledge:
- Must be computer literate, well versed in standard Microsoft
Office programs, as well as software used by ERTS.
- The candidate MUST possess strong time management skills,
attention to detail, organizational skills, & ability to manage
multiple projects.
Physical Requirements:
Physical: The physical demands following are representative of
those that must be met by the employee to perform the essential
functions of the job.
- Body Positions: Sitting, standing, walking about and while
talking and listening.
- Body Movements: The position requires arm and hand dexterity;
must be able to move one's head, neck and back.
- Body Senses: Must have adequate vision, color perception and
hearing, with or without correction.
- Strength: Must be able to lift and move equipment and materials
that may weigh up to 20 pounds by oneself.
Mental, Job-Related Position Requirements:
- Must be able to read, write and communicate effectively.
- Must possess good interpersonal skills.
Job Related Working Conditions:
- The position is based in a climate-controlled office space or
home office
- Noise level is quiet to moderate, typical of standard office
environments.
Work Hours:
- This position is expected, at a minimum, a 40-hour work week.
Additional hours will be required from time to time, depending on
the status of the business.
- As a Project Specialist, the expectation is that an emphasis be
placed on productive use of time. This means minimizing time away
from the workstation for smoking breaks, visiting with co-workers
on a personal basis, and/or personal use of the telephones and
internet.
Job Related Working Requirements:
- Must have a reliable method of transportation to and from
work.
- Must have valid driving license.
Compensation and Benefits
Eligible employees can elect to participate in:
1. Comprehensive medical benefits coverage, dental plans, and
vision coverage.
2. Health care and dependent care spending accounts.
3. Short- and long-term disability.
4. Life insurance and accidental death & dismemberment
insurance.
5. 401(k) plan with a company match.
6. Career development, training and development
7. PTO and paid holiday time off
The statements used herein are intended to describe the general
nature and level of the work being performed by an employee in this
position and are not intended to be construed as an exhaustive list
of responsibilities , duties and skills required by an incumbent so
classified. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the
Company.
We agree on the functional role of the Project Assistant and the
requirements and authorities as stated; that compensation has been
fully disclosed; and that there exist no other agreements attached
to the acceptance of this document. This document is not an
employment contract. Employment at ERTS is "at will" and may be
terminated at any time, with or without notice, by either the
Company or me.
#HEP *HEP
Keywords: Clean Harbors, Jacksonville , Field Service Project Sup/Specialist, IT / Software / Systems , Jacksonville, Florida
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