ERP Technical Engineer

Company: Sunset Intimates Group
Location: Jacksonville
Posted on: April 1, 2026

Job Description:

Summary: This position is responsible for configuring, maintaining, and deploying company computers. Will troubleshoot and affect repair on all company printers and scanners. Provide on-site, telephone and remote support to all locations and staff. Will maintain inventory of all computer systems. Will be responsible for some network administration as deemed appropriate. Responsibilities: Helpdesk and technical support to all locations and staff. Remote helpdesk support to other stores Should be an expert in Microsoft Office, specifically with the Word, Excel, PowerPoint, and Outlook Applications Troubleshooting of Mac Computers and Apple products Troubleshoot Citrix and VPN connection problems. Troubleshoot e-mail connectivity problems. Maintain and manage repairs for computer equipment, including peripherals. Inventory all technology equipment. Build and deploy laptop and desktop computers. Computer troubleshooting OS and software related. Mobile Device Support - provide support to mobile device users. Record and track all support activity in IT support software. Other Responsibilities: Performing other related duties as directed or assigned. Travel to other stores when needed. After hours work for projects and support. Familiar with basic project management concepts. Knowledge of Acumatica, Fusion or Lightspeed a plus Education, Experience and Skills Required: Candidates should have a minimum of an Associate's degree or related technology field. Technology in a warehouse or retail environment a plus Excellent communications, both verbal and written. Excellent 'people' skills. Problem solving abilities. Ability to maintain composure under pressure and exemplify high levels of patience. Displays a high level of professionalism in both conduct and appearance. Education: Bachelor's (Preferred) Experience: helpdesk: 2 years (Preferred) Customer Service: 1 year (Preferred) Compensation and Benefits 10 days of paid time off annually available after 90-day period 7 major holidays Benefit Package Competitive Salary Sunset Intimates is an equal opportunity employer and drug-free workplace.

Keywords: Sunset Intimates Group, Jacksonville , ERP Technical Engineer, IT / Software / Systems , Jacksonville, Florida