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Looking for Cisco Developers & Programmers -

Location: Jacksonville
Posted on: March 18, 2019

Job Description:

ystems Developer II - CISCO ICM JAX FL



ROLES AND RESPONSIBILITIES



Position-Specific Skill: Cisco-ICM

Job Type: Technical - 40 hour week

Start Date: 12/19/2014

End Date: 12/19/2015

Desired Education Level: Bachelors



Job Description:

" Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

" Manages system/application environment and ongoing operations

" Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

" Researches, designs, implements and tests technology solutions

" Proactively monitors and reports performance and utilization of assigned technologies

" Troubleshoots software and/or hardware issues/failures

" Resolves alerts and performs remediation activities

" Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

" Collects and presents data for reporting and planning

" Assists with developing tactical strategies, processes and procedures related to systems/application administration

" Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

" Collaborates with IT and business area partners on work groups and initiatives

" Determines best course of action for meeting business needs

" May provide input into infrastructure architecture designs

" Writes programming/scripting

" May participate in Disaster Recovery planning and exercises

" Ensures execution and alignment to architectural standards and blueprints.

" May contribute input to infrastructure architecture

" Performs on-call activities as needed for the environment and technologies



Job Requirements:

" 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

" Bachelor's degree in an IT related field or equivalent work experience

" Extensive working knowledge of multiple technologies and their interfaces and integration

" Competent working in one or more environments highly integrated with an operating system.

" Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

" High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

" Ability to manage tasks independently and take ownership of responsibilities

" Ability to learn from mistakes and apply constructive feedback to improve performance

" Ability to communicate technical information clearly and articulately

" Ability to adapt to a rapidly changing environment

" Experience analyzing business requirements and translating them into technical solutions

" Experience using Agile methodology



SKILLS

Cisco, Strong, 5-10 years,0-1 years ago

Call Center Technologies, Strong, 5-10 years,0-1 years ago

Voice Networks, Strong, 5-10 years,0-1 years ago



ADDITIONAL SKILLS



" Experience with Cisco Unified Contact Center Enterprise (UCCE)

" ICM Scripting experience

" Experience with Cisco Voice Portal or Cisco IP IVR

" CTI integration experience

" ICM technology and integration

" Strong SQL server stored procedure and Data Transformation Services experience

" Server 2003 and Server 2008 experience



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Looking for Cisco Developers & Programmers -, IT / Software / Systems , Jacksonville, Florida

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