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A/R Specialist

Company: Genpact
Location: Jacksonville
Posted on: February 15, 2020

Job Description:

Associate-Accounts Receivable Specialist Function: Operations Jacksonville, FL-USA With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Accounts Receivable Specialist In this role, you will handle collections and account resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts. Responsibilities Review aging reports and initiate calls to customers with past due balances to arrange for payment. Track payment status on customer invoices and answer questions regarding problems with their accounts. Advise customers of necessary actions and strategies for debt repayment. Record information about financial status of clients and status of collection efforts. Confer with customers via telephone to resolve payment status and reasons for potential overdue payments. Resolve customers complaints and research account discrepancies; analyze data for customers. Forecast cash collections, evaluating and advancing issues to appropriate internal and external contacts. Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivable information. Communicate with the team about the activity of daily operations to meet deadlines efficiently. Daily interaction with outside customers, including follow-up with customers when expected payment has not been received. Qualifications Minimum qualifications Ability to build and maintain effective customer/client relationships Ability to manage through multiple systems and competing priorities Ability to collaborate and negotiate with multiple partners to resolve issues Experience with Microsoft Suite to include Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills Excellent interpersonal and collaboration skills Strong problem solving and negotiation skills Ability to work under pressure with solution focused mindset Strong organization and attention to details Self-motivated and resourceful Strong cultural awareness Preferred qualifications Bachelor's Degree and/or High School Diploma Business to Business Commercial Collections experience Strong Excel and Analytical skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Keywords: Genpact, Jacksonville , A/R Specialist, Other , Jacksonville, Florida

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