Windows 10 Migration Specialist

Company: Kforce Technology Staffing
Location: Jacksonville
Posted on: February 16, 2020

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Windows 10 Migration Specialist in Jacksonville, Florida (FL).Job Summary: The IS Support Specialist will be responsible for supporting the technology needs. Technology needs include on-site and remote hardware, software and telecommunications support. The Technical Support Specialist will apply proven problem-solving, customer service, and communication skills to help identify, communicate, and resolve end users issues. Responsibilities:* Create knowledgebase articles to assist staff and team members troubleshoot issues* Respond to users within specified response SLA* Resolve incidents and service requests within the required SLA* Become familiar with policies and procedures* Adhere to all policies. * Attend all Help Desk training sessions * Maintain reasonable discipline and decorum. * Handle job stress and interact effectively with other employees* Other duties as assigned by Help Desk managementREQUIREMENTS:* High School diploma or GED / equivalent (required) * 1-3 years of experience in an IT support environment * CompTIA A+ Certification (preferred) * Intermediate knowledge and experience supporting Windows operating systems * Advanced software and hardware troubleshooting, critical thinking and problem-solving skills * Ability to work with minimal supervision * Ability to communicate clearly and concisely, both orally and in writing * Demonstrate a high level of professionalism and excellent interpersonal skills * Strong organizational and time management skills with attention to detail * Ability to multi-task, problem-solve and prioritize in a fast-paced environment * Ability to manage multiple tasks with frequent interruptions, sometimes in urgent situations * Ability to communicate verbally and in writing in an effective manner appropriate for the support of and interaction with multiple users up to and including senior staff members* Proficiency with basic math skills is essential* Ability to solve problems, collect data, establish facts, and draw valid conclusions. * To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office applications and should be proficient in using Internet-based applications* The ability to use network diagnostic tools and install and configure operating systems is desired* The incumbent is consistently at work and on timeKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Jacksonville , Windows 10 Migration Specialist, Other , Jacksonville, Florida