Quiet Logistics Fulfillment Center General Manager in
Jacksonville , Florida Position Summary: Responsible for the
overall management and performance of the facility including office
and warehouse operations, administration, customer relations,
information technology support needs and follow-up, quality and
security. In addition, the DC Manager is accountable for achieving
company objectives, productivity standards and cost control
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Develop and direct all managers (supervisors) to ensure the
efficient and cost-effective operations and utilization of the
facility. Oversee all distribution services including receiving,
storing, shipping, handling returned/damaged goods, maintenance and
administrative activities to ensure customer requirements are met.
Oversee job assignments and labor schedules. Plan long-range labor
needs based on sales forecasts and input from management. Focus on
continuous improvement and make recommendations to senior
management on programs to improve operations.
Develop a space utilization plan to meet prescribed cost and
service standards. Monitor the space layout plan to ensure it
continues to meet company standards. Monitor the effects of the
selected product locator system and update senior management on any
substantial positive/negative impact
Direct the operations of warehouse managers (supervisors) to
achieve the established objectives. Develop and maintain a
productive work team by creating programs for hiring, training and
professional development. Match the skill and background of
personnel to the work required. Apply sound communication and
motivational techniques, create programs to supervise, counsel and
discipline associates. Implement, maintain and apply our company
performance evaluation system for recommending promotions, wage
increases and terminations.
Participates in budget preparation, revenue and account
Ensures the accurate and timely preparation, processing,
distribution and retention of all necessary reports and records
Ensure that procedures are established and adhered to for the
efficient operation and utilization of all warehouse equipment.
Direct programs to ensure the safety of all personnel, equipment
Provide safety instruction to personnel as needed. Report all
work-related injuries immediately.
Provide immediate medical attention to injured employees as
necessary. Ensure compliance with appropriate government
Continually maintain a professional and courteous relationship
with all customers. Audit operations to ensure service level
agreements are being met. Meet with customers as scheduled by the
client services representative to discuss performance against SLAs.
Establish customer relations training programs for all front-line
Ensure current and accurate inventory control of all
Ensure prompt notification to IT support for any systems issues
that impact the company objectives or ability to facilitate the
efficient operations of the warehouse. Document notification,
resolution and time frame of resolution. Ensure that necessary
computer software and hardware are provided. Remain knowledgeable
regarding changes in hardware or software technology
Ensure the security of the facility, its environs, employees and
contents. Conduct regular instruction in good security
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
College degree (preferably in Operations Management, Logistics,
Supply Chain or Industrial Engineering) or equivalent
Minimum of 5 years previous management experience in a supply
chain distribution environment with over 100 employees.
A comprehensive knowledge of warehouse operations is necessary.
A working knowledge of warehouse and transportation management
systems is a must. A broad range of management skills is required
with particular emphasis on leadership, supervision, motivation,
communication, and planning.
Must be able to give and receive innovative, creative and
helpful feedback for team growth and productivity.
Must be able to interface and communicate effectively within the
organization, business units throughout the company and partners
across the supply chain.
Must have excellent communication skills, both written and
Must be a strong team player with a firm, personal commitment
toward the business and its customers.
Must value diversity and exhibit a leadership style that
empowers, coaches, mentors, and fosters a cohesive team
Must also be successful in managing effective deployment of
resources, systems and personnel to enable achievement of
Extensive sourcing, negotiation and human relations skills are
Experience partnering with Sales and Sr. Executives to drive
revenue and profitability.
Appreciation for distribution technology (hardware, software) as
adapted to meet customer requirements.
Able to react quickly to changes initiated from outside the
facility and allocate resources to meet changes in demand.
Able to plan for seasonal peaks and valleys.
Excellent interpersonal/communication skills.
The above job description is not intended to be an all-inclusive
list of duties and standards of the position and additional tasks
may be assigned to employees. Employees will follow any other
instructions, and perform any other related duties, as assigned by
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