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VP, Commercial Services

Company: Crawford & Company
Location: Jacksonville
Posted on: September 13, 2020

Job Description:

Posted Date 3 days ago (9/2/2020 3:43 PM)

Requisition ID 2020-11426

Job Locations US-FL-Jacksonville

Position Type Regular Full-Time

Category Claims

Business Unit Contractor Connection

Excellence In Everything We Touch Position Summary Under general direction of the U.S. President – Contractor Connection, responsible for overseeing the day-to-day and strategic development of a wide range of Commercial Services including Commercial Insurance Programs and Commercial Affinity Program. This senior leader will lead efforts in the development and enhancement of commercial services delivery models but also the generation of new business opportunities with Commercial Insurance Carriers, Commercial Self Insured Entities and through Broker channels. This senior leader will contribute to the growth of Contractor Connection through driving successful development and implementation of new and enhanced Commercial products & services supporting the overall performance of the U. S. Operation.

Responsibilities • Commercial Services & Consultancy

• Research, develop and implement new and enhanced property insurance centric products & services

• Research, develop, implement and enhance building consultancy

• Engage industry in developing new business opportunities related to Commercial Insurance Programs, Commercial Affinity Programs, Building Consultancy and Verticals including but not limited to Hospitality, Retail, Municipalities and Construction.

• Maintain and improve operations by monitoring system performance; identifying and resolving problems; prepare and complete action plans; complete system audits and analyses; manage system and process improvement and quality assurance programs; install upgrades

• Lead engagement and development growth strategies for verticals i.e. hospitality, retail, construction, etc.

• Serve through planning and implementation of commercial property specific estimating standards across the organization

• Work to enhance or design applications as needed for improving processes

• Lead the development of the group’s objectives, creating action plans to consistently improve metrics and achieve client program/campaign goals

• Monitor and analyze report data to effectively/efficiently manage critical department functions

• Management of any client escalations relating to the operational team’s performance

• Identify and resolve customer issues as well as participate in routine communications with clients to ensure complete customer satisfaction

• Operational Leadership

• Provide leadership of assigned Product Development and New Services initiatives working with internal and external stakeholders, engaging Leadership Team members as appropriate.

• Serve as liaison between Crawford Contractor Connection and Crawford Loss Adjusting (GTS/CCS) to enhance cross business referrals and promote One Crawford integrated service solutions.

• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, professional development, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision

• Oversee all aspects of assignment process involving Commercial Insurance, Commercial Self-Insured Entity and Commercial Affinity Programs

• Maintain budget requirements

• Develop and maintain a comprehensive working knowledge of the company systems

• Complete special projects as assigned

Requirements • B.S. or B.A. in Business Management or equivalent, or related experience is required.

• Minimum of ten years’ experience in insurance claims leadership roles

• Minimum of ten years’ experience in a customer service related management position

• Product development experience related to property insurance centric products and or services.

• Ability to utilize internal web-based programs

• Computer literate with working knowledge of e-mail and the Internet.

• Proficient in Xactimate and other estimating tools

• Proficient in the use of Microsoft applications, including Word, Excel, and PowerPoint required

• Ability to delegate tasks as needed

• Ability to analyze data and resolve issues

• Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines and other required policies and procedures

• Excellent written and verbal communication skills.

• Excellent interpersonal skills and ability to work with and manage a variety of people

• Excellent public speaking and presentation skills

• Strong leadership and analytical skills

• Ability to deal with difficult issues

• Work with Senior Leadership in development of short and long-term business and strategic plans and organizational structure within the Department

• Understands the business-to-business relationship, and deals with all communication effectively

• Keep senior management informed and up-to-date

• Proactive in identifying process improvements

• Demonstrated ability to manage multiple priorities in a fast-paced environment

• Ability to handle confidential information in a professional manner

• Ability to make sound business judgments

• Experience with recruiting, discipline management and termination process

• Must have experience in coaching, mentoring, developing self and others and fostering a positive work environment

• Must have proven experience dealing with conflict management

About Us People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

R espect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

Are E mpowered to advance the company mission and take ownership of our individual career progression.

Promote S ustainability through a corporate culture in which employees are good stewards of their communities.

Emphasize T raining and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

Are O ne Crawford , embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.

Give R ecognition , participating in an environment where people are rewarded for jobs well done.

Embody an E ntrepreneurial Spirit , sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries

On-going training opportunities through every stage of your career

Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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Keywords: Crawford & Company, Jacksonville , VP, Commercial Services, Other , Jacksonville, Florida

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