Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education
General Equivalency Diploma Travel Percentage :
0% Job Description
About the team:
In today’s highly competitive private equity market, firms must
not only deliver superior returns but also respond to more
stringent reporting requirements and increasing demands for
information – both from within and outside their organization.
Throughout the industry there is mounting pressure on organizations
to do more, requiring a clear technology strategy that not only
addresses the demands of today but also enables the growth and
performance of tomorrow.
Provide day-to-day technical support for Phase3 FIX application
in a Windows environment.
What you will be doing:
Provides 24 x 7 on-call support for all assigned
Develops and executes scripts, utilities and associated test
plans. Scripts may modify data that is not updateable via the user
May conduct code-level software analyses to identify the root
cause of bugs and/or system modifications as needed.
Interfaces with internal clients, vendors, managers, IT and
Product Development to resolve problems.
Represents team on cross-functional teams for production,
support and development activities. What you bring:
General Duties & Responsibilities:
Preferred General Knowledge, Skills & Abilities:
Application support experience on Windows. Good knowledge of O.S
Experience with Query writing and execution on SQL server &
Experience in FIX protocol.
Knowledge in XML scripting, MQ setup on windows.
Knowledge in Webservices and HTML5 scripting.
Knowledge of HP nonstop server, TACL, Pathways, RSC/Picollo.
Experience with configuring FireDaemon and other scheduling
Experience in troubleshooting .bat jobs and scheduling.
Good to have knowledge of SQLMP/SQLMX, enscribe database & COBOL
Troubleshoot and fix the alerts/ issues escalated by monitoring
teams Excellent verbal and written communication skills
Ability to work independently and intuitive ability to
prioritize assignments Excellent customer service skills that build
high levels of customer satisfaction for internal and external
Must be highly flexible and adapt to changing priorities Must be
extremely detail-oriented and thorough in completing tasks
Willing to take on responsibilities and challenges
Flexible in shift working and weekend on-call support
FIS JOB LEVEL DESCRIPTION
Experienced support role requiring high skill with extensive
proficiency. Works independently with only administrative
supervision and the ability to overcome obstacles and recognize
early when issues should be escalated, or a senior peer needs to be
consulted. Wide latitude for independent judgment and is expected
to provide guidance and cross-training to others. Effectively
communicates with all levels of technical and non-technical
personnel. Ability to negotiate complex processes and issues with
others. Contributes to the development, documentation and
implementation of standards or guidelines. Typically requires three
to five years of professional work experience.
FIS is committed to protecting the privacy and security of all
personal information that we process in order to provide services
to our clients. For specific information on how FIS protects
personal information online, please see the Online Privacy
FIS is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, marital status, genetic information,
national origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available here
For positions located in the US, the following conditions apply.
If you are made a conditional offer of employment, you will be
required to undergo a drug test. ADA Disclaimer: In developing this
job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans
with Disabilities Act (ADA) purposes, the essential functions of
the job may or may not have been described for purposes of ADA
reasonable accommodation. All reasonable accommodation requests
will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.