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Sr. Technical Support Representative

Company: FIS
Location: Jacksonville
Posted on: October 18, 2020

Job Description:

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

General Equivalency Diploma Travel Percentage :

0% Job Description

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today but also enables the growth and performance of tomorrow.

Job Description:

Provide day-to-day technical support for Phase3 FIX application in a Windows environment.

What you will be doing:

Provides 24 x 7 on-call support for all assigned production-related systems.

Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via the user interface.

May conduct code-level software analyses to identify the root cause of bugs and/or system modifications as needed.

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

Represents team on cross-functional teams for production, support and development activities.  What you bring:

General Duties & Responsibilities:

Preferred General Knowledge, Skills & Abilities:

Application support experience on Windows. Good knowledge of O.S level commands.

Experience with Query writing and execution on SQL server & Oracle.

Experience in FIX protocol.

Knowledge in XML scripting, MQ setup on windows.

Knowledge in Webservices and HTML5 scripting.

Knowledge of HP nonstop server, TACL, Pathways, RSC/Picollo.

Experience with configuring FireDaemon and other scheduling software.

Experience in troubleshooting .bat jobs and scheduling.

Good to have knowledge of SQLMP/SQLMX, enscribe database & COBOL programming.

Troubleshoot and fix the alerts/ issues escalated by monitoring teams Excellent verbal and written communication skills

Ability to work independently and intuitive ability to prioritize assignments Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Must be highly flexible and adapt to changing priorities Must be extremely detail-oriented and thorough in completing tasks

Willing to take on responsibilities and challenges

Flexible in shift working and weekend on-call support

FIS JOB LEVEL DESCRIPTION

Experienced support role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome obstacles and recognize early when issues should be escalated, or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Effectively communicates with all levels of technical and non-technical personnel. Ability to negotiate complex processes and issues with others. Contributes to the development, documentation and implementation of standards or guidelines. Typically requires three to five years of professional work experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Jacksonville , Sr. Technical Support Representative, Other , Jacksonville, Florida

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