Application Support Engineer

Company: FIS
Location: Jacksonville
Posted on: October 19, 2020

Job Description:

Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The Support Team are responsible for providing technical support to our hosted clients. They are knowledgeable in a range of technologies and applications and ensure availability and resiliency of platform. What you will be doing The Support Team provides ticket management and process improvement and works with Wintel System and RHEL systems. You will be supporting complex web-based products in a multi-tier architecture and this role is a Point of Entry for CIO Services - infra/ dba/ network etc * Provides 24 x 7 on-call support for all assigned production-related systems. (The team is geographically diverse so hours are primarily US 1st Shift hours) * Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface. * May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed and will improve methodologies used in the job. * Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems and analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. * Assists in documenting current policies and procedures. Performs specialty production processing. * Represents team on cross-functional teams for production, support and development activities. * Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations and will perform monthly and quarterly SOX testing. * Interacts with internal departments to deliver solutions and interprets and presents data and conclusions to management as needed. What you bring: * Technical Skills: RHEL experience, Application support experience, ITIL methodology, experience with public cloud (Azure/ AWS), ability to troubleshoot and identify RCA, SQL Server/ Oracle experience, Scripting and Automation * Bachelor's degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience * Requires four or more years work experience in systems analysis, system support, software development or related discipline * Knowledge of programming languages and of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting * Ability to successfully manage multiple concurrent tasks and excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors * Ability to work well in a fast-paced, high stress team environment and work independently to intuitively prioritize assignments * Must be dependable and able to meet and fulfill obligations and have excellent customer service skills that build high levels of customer satisfaction for internal and external customers and must be highly flexible and adapt to changing priorities What we offer you * A competitive salary and benefits * A variety of career development tools, resources and opportunities * The chance to work on some of the most challenging, relevant issues in financial services & technology * Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation

Keywords: FIS, Jacksonville , Application Support Engineer, Other , Jacksonville, Florida