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Technical Support Representative II

Company: FIS
Location: Jacksonville
Posted on: October 18, 2020

Job Description:

Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: FIS' Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff takes action to ensure your assets, systems and applications stay current and continuous. That's why organizations in financial services and other industries rely on our team of experts who are dedicated to information, network and internet security. What you will be doing: As a Technical Support Representative, you will be responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process. * Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software. * Account management including adding and deleting users, creating new user accounts, and modifying accounts. * Maintain passwords, data integrity, and file system security for desktop and Citrix environments. * Communicate highly technical information in layman terms to non-technical users. * Recommend hardware and software solutions, including new acquisitions and upgrades. * May participate in development of information technology and infrastructure projects. What you bring: * 3+ years of experience providing end-user LAN/WAN support * Experience supporting desktop operating systems * Experience supporting MS Office * Experience with anti-virus and backups * Experience troubleshooting MS Exchange * Experience supporting Active Directory A Must! * Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally. * BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience. Added bonus if you have: * Experience supporting network operating systems: Windows 2008/2008R2/2012 preferred. * Experience supporting Citrix preferred What we offer you: * A fantastic range of benefits designed to help support your lifestyle and wellbeing * A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities * A work environment built on collaboration, flexibility and respect * Varied and challenging work to help you grow your technical skillset * Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Jacksonville , Technical Support Representative II, Other , Jacksonville, Florida

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