Tech Assist Support Analyst

Company: Macquarie Group
Location: Jacksonville
Posted on: November 21, 2020

Job Description:

Tech Assist Support Analyst

Jacksonville

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Based out of our Jacksonville office we have an excellent opportunity for you to become part of an essential team within our Technology division as a Tech Assist Support Analyst.

In this integral role you will provide technology support to Macquarie’s internal global staff. You can expect your customer support efforts to be 75% remote and 25% in person walk up.

Your collaborative approach and drive to deliver will be utilized as you use remote assistance tools such as phone, email and desktop sharing.

Bringing your customer service orientated approach and capability will be as essential to your success as your technical knowledge.

Your drive to deliver will be utilized as you ensure that Macquarie staff continue to receive first class technical support to assist resolving their issues.

You will be able to learn and grow from working alongside experienced Support Analysts as well as the diverse range of businesses working across the Macquarie landscape.

This role is a 9am – 6pm, 40 hour, 5 day work week that includes a Saturday shift on a rotational basis.

If you have 2 years + experience in Windows 10 PC support, Microsoft Office 2016 & O365, Microsoft Active Directory and Mobility device support: iPhone, iPad & Android then we would love to hear from you!

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise.

Our commitment to Diversity and Inclusion

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

Keywords: Macquarie Group, Jacksonville , Tech Assist Support Analyst, Other , Jacksonville, Florida