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Tech Support

Company: Collabera
Location: Jacksonville
Posted on: November 22, 2020

Job Description:

Jacksonville, Florida Skills Windows,iOS,Android,management,Training,XP, Communication, Mac, Troubleshooting, cisco, VoIP,Microsoft Office Other Description bull Responsible for level one technology support in a global support services inbound call center environment. bull This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools. Key Responsibilities bull Troubleshoot hardwaresoftware via telephone andor live chat for employees and consultants worldwide bull Ability to utilize multiple resources to determine cause and resolution of technology breakfix items (including basic how-to's) bull Technology knowledge may include, but not limited to Windows 7XP10, Mac OS X, MS, CiscoVOIP telephony, Blackberry, Android, iOS (iPadiPhone), and incident management systems bull Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service Key Skills and Experience bull Excellent written and verbal communication skills bull Detailed oriented bull Desired experience in MS Office application suite bull 1-2 years' experience desired in information technology, but not required (In-house training will be conducted) bull 1-3 years' experience desired in Customer Service, preferred bull Experience in a call center environment

Keywords: Collabera, Jacksonville , Tech Support, Other , Jacksonville, Florida

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