Field Install Trainer - LHWS

Company: LeafFilter
Location: Jacksonville
Posted on: January 13, 2021

Job Description:

Primary Purpose:Responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement. Your efforts will improve installer success rates, minimize installer turnover, and help create completely satisfied customers.Essential Duties and Responsibilities:* Train, coach and develop installation subcontractors both in the office and in the field* Improve subcontractor retention rates through impactful training and engagement* Responsible for driving proficiency, efficiency and high customer satisfaction performance amongst installation subcontractors* Installation training subject matter expert; able to teach all aspects of installing Leaf Home Water Solutions (LHWS) products on all types of homes with all LHWS systems and products using various plumbing types* Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses* Works with the Installation Managers on individual performance, abilities, and capacities of the installers* Partner with leadership on identifying systemic training gaps and propose solutions to address gapMinimum Skills and Competencies:* 3+ years of successful experience in installing various types of residential water treatment systems* Track record of successfully training, coaching, onboarding subcontractors or new install employees* Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities* Ability to teach others through hands-on and documentation-based learning methods* Excellent verbal and writing skills* Excellent presence and communication skills in presentation situations* Strong customer service focus and ability to interact with customers * Basic computer proficiency with Microsoft Outlook, Word, Excel* Reliable truck, van or SUV that can carry LHWS products and systems* Functioning tools to handle any installation contingency* Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Desired Skills:* Prior experience in installing and servicing residential water treatment systems* Bilingual - English and SpanishPhysical Requirements:Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Keywords: LeafFilter, Jacksonville , Field Install Trainer - LHWS, Other , Jacksonville, Florida