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interviewing Clerk - 60044573

Company: Florida Department of Transportation
Location: Jacksonville
Posted on: January 14, 2021

Job Description:

Requisition No: 289562 Agency: Children and Families Working Title: INTERVIEWING CLERK - 60044573 Position Number: 60044573 Salary: $797.49 - Biweekly Posting Closing Date: 01/10/2021 Northeast Region Economic Self-Sufficiency Program Virtual Intake Unit (VIU) Positions BILINGUAL ENCOURAGED TO APPLY Virtual Intake Unit vacancies will be filled from this region wide posting. Successful applicants will be assigned to the nearest ESS Service Center (Daytona Beach, Gainesville, Jacksonville, Lake City). DESCRIPTION This is work interviewing customers that have applied for public assistance benefits and/or assigning public assistance applications for processing by: Virtual Intake Unit * Effectively completes eligibility interviews;* Effectively manages interview workload by conducting a minimum average of 35 interviews per day;* Maintaining a 90% accuracy rate;* Demonstrating professionalism competency, working well with others;* Communicating clearly and effectively listening to customers. IMPORTANT INFORMATION: * State of Florida Employment Applications/People First Applicant Profile should be up to date and complete in order to receive full consideration. (EXPLAIN GAPS IN EMPLOYMENT AND PROVIDE ALL FORMER EMPLOYERS' CONTACT INFORMATION).* Prior to interview, eligible applicants will be contacted to take an online pre-interview assessment. A passing score must be obtained to qualify for an interview.* Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by need.* Upon satisfactory completion of probationary status, candidates may be allowed to telecommute (work from home). REQUIREMENTS NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position. Must have more than 1-3 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience. This position requires a security background check and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check . Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. EXAMPLES OF JOB CHARACTERISTICS Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts. Assisting and Caring for Others Providing assistance or personal care to others. Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording. Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data. Getting Information Needed to do the Job Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Persons Outside Of the Organization Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others. Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money. Judging Qualities of Things, Services, People Making judgments about or assessing the value, importance, or quality of things or people. Speaking Talking to others to effectively convey information Judgment and Decision Making Weighing the relative costs and benefits of a potential action Active Listening Listening to what other people are saying and asking questions as appropriate Information Gathering Knowing how to find information and identifying essential information Problem Identification Identifying the nature of problems Reading Comprehension Understanding written sentences and paragraphs in work related documents Service Orientation Actively looking for ways to help people Writing Communicating effectively with others in writing as indicated by the needs of the audience Information Organization Finding ways to structure or classify multiple pieces of information Identification of Key Causes Identifying the things that must be changed to achieve a goal English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Therapy and Counseling Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects Clerical Knowledge of administrative and clerical procedures and systems Computer Knowledge of computer software including applications How many words per minute can you type? How many years of experience do you have working calling/interviewing customers in the phone in a fast-paced environment? Are you a former state employee? The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Nearest Major Market: Jacksonville

Keywords: Florida Department of Transportation, Jacksonville , interviewing Clerk - 60044573, Other , Jacksonville, Florida

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