Driver/Courier - Jacksonville, FL req57140
Company: Quest Diagnostics
Location: Jacksonville
Posted on: January 14, 2021
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Job Description:
Driver/Courier- Wilmington, North Carolina - Thursday,
Friday--1:30 pm - 6:30 pm, Saturday 9:30 am - 8:00 pmSummary:The
Route Service Representative (RSR) is the face of Quest Diagnostics
to the public, our customers and acts as an Ambassador for the
company in everything he/she does. Everyday Excellence is a
critical component in fulfilling this position requirement. This
position performs day to day route operations by serving client
needs with regard to properly tracking, sorting, storing and
transporting patient specimens and other materials including but
not limited to supplies and patient results.Basic Purpose:The RSR
is assigned up to a maximum of two (2) routes which may include:,
Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route;
Safely operates company vehicle to pick up, properly store and
deliver specimens and other materials; and provides service to
internal and external customers in an organized, efficient, and
professional manner.Duties and Responsibilities:1. Responsible for
compliance with all processes including and not limited to:
timekeeping, attendance and punctuality, vehicle safety and
cleanliness, safety and OSHA requirements, handheld /scanning
device and usage, proper handling and storage of all samples from
the client office to the drop off point, proper packing of
specimens for shipment, end of day vehicle checks, dress code, code
of conduct and all Company / Regional / Logistics policies and
procedures.2. Responsible for the safe and timely transportation of
specimens, supplies, reports, equipment and materials to the
appropriate destination.3. Responsible for operating company
vehicle safely as well as maintaining a valid driver's license and
driving record within acceptable company guidelines. 4. Ensure
route is started with proper equipment tools. i.e., route scanner
sync/paper logs, carry bag, properly prepared coolers for 3
separate thermal storage, dry ice, cell phone, keys, door hangers,
observation reports, etc. 5. Follow route as scheduled/sequenced
while allowing for will-call stops and special pickups.6. Maintain
specimen integrity at all times, including the utilization of
specimen carry bag to transport specimens from client office/lock
box to vehicle by temperature.7. Follow all scan/documentation
requirements including but not limited to tissue/irreplaceable and
frozen tracking processes.8. Place "Door Hanger" for will-call
clients with no specimens out. Place "Door Hanger" for Daily
clients who regularly provide specimens but none are available at
scheduled pick up. The RSR is required to notify their Supervisor
and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure
will-calls have been cleared.10. Keep route information, sequencing
and all client notes up to date.11. Attendance and punctuality in
meetings and training sessions.12. Meet all training requirements
in a timely manner as assigned.13. Properly care for and maintain
company equipment including scanners, telephones, vehicles etc...
Communicate any deficiencies with equipment.14. Document and
provide appropriate client satisfaction information to Logistics
Management. 15. Maintain professionalism and a service orientation
with clients using Everyday Excellence and the Five Guiding
Principles.16. Demonstrate Everyday Excellence in the Quest
Behaviors; Agility, Customer Focus, Transparency, United as One
Team and Performance Oriented.17. Other duties as defined by
Logistics Management.Competencies for Success:* Everyday
Excellence* Behaviors* Ethics and Values* Customer Focus* Personal
and Interpersonal Skills* I am customer focused* Integrity and
Trust* Act with a Sense of Urgency/ Importance* Approachability* I
am service driven* Sincerity* Problem Solving* Composure* I am a
professional* Honesty* Decision Quality* Listening* I care about
quality.* Respect* Patience* I am knowledgeable* HumorDemonstrates
the ability to quickly find common ground and solve problems for
the good of all; can represent his/her own interests and yet be
fair to other groups; can solve problems with peers with a minimum
of noise; is seen as a team player and is cooperative; easily gains
trust and support of peers; encourages collaboration. Demonstrate
and model the Everyday Excellence
behaviors.Qualifications:Education Requirement:High school
diploma/GED strongly preferred, or commensurate work experience
required.Work Experience:1 year of experience in a customer
service, logistics, or delivery related job strongly preferred.
General computer knowledge preferred. Experience with handheld
scanner equipment preferred.Licensure Requirement:Valid Driver's
license with a minimum of 1 year driving experience and
documentation of a Motor Vehicle Record with Other:Focus on the
Customer: Acts with the customer/patient in mind. Develops
relationships with customers. Communicates openly and
transparently: Uses diplomacy and tact with all
interactions.Mental/Physical:* Extensive use of phone and hand held
device (PC)* Prolonged standing/sitting/walking/driving* Fine
dexterity with hands/steadiness* Able to lift up to 25 pounds; may
occasionally need to lift 40 pounds; carrying up to 15 pounds for
several minutes at a time* Ability to communicate effectively in
English with clients, supervisors and peers* Vision-requires
constant mental visual attention to details as well as ability to
see well in limited light scenarios* Balancing* Bending/kneeling*
Pushing/pulling* Reaching/twisting
Keywords: Quest Diagnostics, Jacksonville , Driver/Courier - Jacksonville, FL req57140, Other , Jacksonville, Florida
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