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Supervisor, SPOC Svcg

Company: Freedom Mortgage
Location: Jacksonville
Posted on: April 10, 2021

Job Description:

Servicing Supervisor - Single Point of ContactSoar With UsFlying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it's demonstrated by our winning trajectory.If you are---

  • A strong leader. You'll bring colleagues together, keeping them motivated, connected, and well-resourced.
  • A skillful multitasker. You'll train and manage staff while ensuring your knowledge of our services is incredibly sharp and keep an eye on operational requirements.
  • An expert in your field. You're knowledgeable in FHA, VA, USDA, FMA, and FHLMC loss mitigation options, and waterfall. And you have an in-depth knowledge of CFPB requirements, FDCPA, Fair Lending and Fair Housing Acts, and related bankruptcy laws.
  • A stellar communicator. You have great communication skills, whether you're dealing with customers or colleagues.
  • Licensed! We need you to hold an NMLS and SAFE license, as well as your State Licensing, or you must be able to obtain these within 90 days of hire.--- then you belong in the Freedom family. The Vacancy: Servicing Supervisor - Single Point of ContactWe're currently looking for an expert Servicing Supervisor to join the Freedom family. Our ideal Servicing Supervisor will use their knowledge and expertise to confidently supervise, train, and develop a team of Loss Mitigation Specialists and keep workflow moving along smoothly. You'll need to be a determined, proactive, and solution-focused person who can manage all stages of loss mitigation and foreclosure processes while adhering to all state and federal guidelines. What does the job look like?As a Servicing Supervisor, your daily duties may include...
    • Supervising, training, and developing the Loss Mitigation Specialist Team.
    • Holding daily team huddles to review changes, answer questions, and provide updates.
    • Conducting call observations with team members to provide live feedback and direction.
    • Coordinating agent schedule changes/adherence concerns with the Command Center.
    • Providing direction to Loss Mitigation Specialists on department goals. Ensuring agents are meeting expectations on calls and addressing gaps in performance immediately.
    • Effectively managing department work queues, ensuring they are up-to-date and properly documenting the system.
    • Recommending and implementing changes in procedures.
    • Identifying gaps and making recommendations for efficiency gains.
    • Actively assisting mortgagors in foreclosure avoidance, to include identifying customers for retention options as investor guidelines allow.
    • Monitoring all production and control reporting to ensure agent, team, and site expectations are met in an effort to comply with all SLA's. Education & Requirements
      • Bachelor's Degree from a 4-year College or University OR 1-2 years of related experience and/or training or equivalent combination of education and experience
      • Must be familiar and compliant with CFPB requirements
      • Must have NMLS and SAFE Licenses
      • Must have at least 14 State Licenses
      • Must be able to work one Saturday per month and be able to work 12-9 or 1-10 as a full-time shift or on occasion when coverage is required If you invest your drive and commitment with us, you'll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you'll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights. Soar With Us. #CB #LI-ST1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage, Jacksonville , Supervisor, SPOC Svcg, Other , Jacksonville, Florida

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