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gabby.bertoldi@spectraforce.com

Company: Spectraforce Technologies
Location: Jacksonville
Posted on: April 10, 2021

Job Description:

Client Services Coordinator - Type: full time permanent role o Entry-level position with opportunity to continue career path into a Client Services Associate role (salary) Client Services Associate role (quickly summarized) will include being assigned to manage and become the main point of contact for one or more clients, in additional to managing recruitment teams and hired employees - Start: ASAP - Shift/Hours: full time schedule but not your standard 9am-5pm o Must be comfortable being flexible with shift start/end times to support client needs - Pay: $16/hour o Potential to become salaried IF show success in the Coordinator role and are transitioned into the Client Services Associate role - Main Requirements: o Must be able to display calm, professional demeanor during high-stress times o Must be comfortable being the main point of contact for roughly 100 workers o Must be comfortable making offers, coaching workers on performance, attendance, and any other behavioral concerns, and carrying out terminations o Must be comfortable joining weekly client calls to discuss feedback/goals/progress o Must be computer-savvy (Microsoft Excel, Outlook and other programs) and quick learner o Must have strong multi-tasking skills, highly organized and detail-oriented JOB DESCRIPTION: Assist the Client Services Associates or Managers with daily tasks including but not limited to: o Assist with calling candidates currently going through onboarding to give background check updates o Assist with coordination between MSP and recruiters o Assist with phone screening, prepping and coaching of candidates o Assist with debriefing candidates at the conclusion of their interview o Communicate with client o Coach contingent employees on performance related issues o Carry out terminations o Attend various conference calls - Primary function during peak season (May - September) will be: o Conducting phone screenings for Customer Service openings with clients o Conduct phone screenings and provide candidate feedback to the recruitment team. o Follow documentation procedures for ranking the candidates in shared documents o Schedule the candidates for the interview and send out confirmation email - Help with all other miscellaneous tasks that the Client Services team may need help with o Putting together interview packets o Reviewing interview schedules o Printing/faxing/scanning o Daily duties may vary / must be flexible to help other team members as needed o Travelling with the CSA or CSM to client locations (includes out of state travel) o Assist with coordination of interview days and job fairs at client sites Other Requirements: - Must be flexible to travel within 72 hours notice - Must be comfortable spending 75% of time on the phone - Excellent communication and interpersonal skills as this is a client-facing role

Keywords: Spectraforce Technologies, Jacksonville , gabby.bertoldi@spectraforce.com, Other , Jacksonville, Florida

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