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Pharmacy Call Center Team Lead

Company: Amerihealth
Location: Jacksonville
Posted on: July 20, 2021

Job Description:

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.

Responsibilities:

Under the direct supervision of the Pharmacy Call Center Supervisor, the Pharmacy Call Center Team Lead provides knowledgeable and courteous customer service for internal and external inquiries. 

  • Provide real-time support to pharmacies with point of service inquiries
  • Educate prescribers on formulary and prior authorization processes
  • Enter customer data and other relevant information into our documentation tool
  • Assist Pharmacy Technicians with escalations
  • Assist members with pharmacy benefit inquiries
  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
  • Effectively communicate issues and resolutions to customers and appropriate internal staff
  • Work on special projects for the department
  • Provide side-by-side training as needed
  • Work collaboratively with the Trainer, Supervisor, and Manager on various pharmacy special projects and programs; provides input regarding integration of technical support services
  • Perform other tasks as directed by Supervisor

Education/Experience:

  • High School Diploma or equivalent required; Bachelor’s degree preferred
  • Active/current National Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) required
  • Minimum five (5) years of current/recent PBM (Pharmacy Benefit Manager) and/or pharmacy experience required
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Keywords: Amerihealth, Jacksonville , Pharmacy Call Center Team Lead, Other , Jacksonville, Florida

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